Monte Vista Eye Care Center

This place gave me horrible service and then cancelled me as a patient! Let me give you some facts... 1. I spent over $1,000 on glasses that didn't even stop my squinting. 2. The first prescription he gave me was incorrect. 3. Twice, they went 4-5 days without responding to me. 4. They referred me to Dr. Chang who never even called me. 5. Then, they changed the referral and gave me the wrong number to call. 6. Also, the office manager is super unfriendly! Do yourself a favor and find a place that values your business!

I had a very disappointing experience here. The front desk staff were unhelpful and came across as if they didn't want to be there. The overall atmosphere felt unprofessional and unwelcoming. The doctor didn't take the time to connect or communicate clearly, which made the visit feel rushed and impersonal. I left feeling more frustrated than cared for. Even the girl doing my exam was quiet. I definitely wouldn't recommend this place if you're looking for a clinic that values patient care and respect.

Absolutely not a place for kids. My autistic toddler was terrified and crying, and instead of patience or compassion, the doctor grabbed his shoulder, snapped "Come on bud," then told me, "If he isn't going to participate, I can't do shit." Zero understanding. Zero professionalism.

The atmosphere was beautiful. The staff are nice and efficient. Piper did a great job! She is very professional, patient and kind. Dr was very thorough and kind. A variety selection of frames that beautiful. Recommend to everyone, especially children.

I love all the staff members here. They are always professional and personal at all of my appointments. Very easy to communicate with. The quality of their products is also very good. And they have a variety of packages to meet my changing budget. I'm a happy customer .

My almost-new, extremely expensive glasses (frame) broke over the weekend. They're too expensive for me to have a backup pair, beyond a pair of Rx sunglasses, so I went into MV Eye Care Center rather desperate. No one in the Valley seems able to solder the bridge back to the rim, and I'm blind and helpless without them. Kayla spent nearly an hour trying to find any frames in which she could fit these massive, "coke-bottle" lenses. In the end, she found a donated frame (free!) that will work temporarily. She provided suggestions and moral support [this was on top of any number of other issues, being the straw breaking the proverbial camel's back]. Most notably, she took the time to look up the make and model information of my (of course, discontinued) frames so that I could buy a cheap pair on Ebay ($40), then offered to put my lenses *back* in the new frames, once delivered, to keep me from having to start from $1,000 square one. This kind of humanity and kindness to a stranger are all-too-rare these days, and I'm so thankful to have met her on this otherwise rough day. My own (previous, 6-years of patronage) eye care place shrugged and said, "sorry, nothing we can do." Kayla proved them wrong simply by not giving up on me.

Rather have there money then help people get glasses very rude front desk people you owe them a dollar they won't help us with anything even if your insurance pays for everything but a dollar close your account withem they dont bill you so you know what going on .Very disappointed you want to be a big city company them move to the city .vey poor place to go.

Unprofessional and rude staff. High prices. Doesn't accept insurance.