Tippett EyeCare

I just had to share my experience with Tippett Eye Care because the team there is truly incredible. A few days ago, my glasses suddenly popped a lens out, and I rushed in like, "help a sistah out!" Krystal and Jake in the lab immediately came to the rescue and were so kind and quick to help. That visit reminded me why I've been coming here for years, so I booked an appointment soon after and honestly, it was one of the best visits I've ever had. I found out Jake was the September Employee of the Month, and let me tell you, it's well deserved. During my appointment, Dr. Tippett, Maycee, and Krystal were all fantastic. Maycee really impressed me with her knowledge and attention to detail she handled everything with care and even helped me save money by making sure my insurance benefits were used the best way possible. Krystal went above and beyond too, walking me through all the lens options and explaining everything so clearly. I never once felt rushed or like I was just another appointment. I've been coming here about 4-5 years now, and this last visit reminded me exactly why I stay. The service, the people, and the care are always top-notch. Thank you all so much you really make eye care feel personal

I was having significant issues with my eyeglass prescription due to recent cataract surgery, and both Gloria and Jake in the lab went above and beyond to ensure that a lens with a new, temporary prescription could be cut and mounted back in my frames quickly and efficiently. Their customer service and attention to detail were just fantastic!

Exceptional service. Big thank you to Jennifer in the eye glass department. She was Amazing. She found me the perfect frames for my face and style. She was wonderful and took special care to measure for my bifocal lenses. My husband and I have been patients of Dr. Tippet over 30 years. We first met Dr. Tippet at Regency Mall at Lens Crafters and have been loyal ever since. He is the very best .

My family has used Tippet Eye Care for many years. A recent Visit for my husband resulted in insurance miscommunication. Dr Tippet called me personally and we were able to figure out the issue and get it handled expeditiously. My son and I went for our visit and the staff was phenomenal. Everyone was extremely nice and friendly. My son needed glasses and has some sensory issues. They patiently helped him until he found the perfect pair. Not once did they act like it was a chore ( because he can take a hot minute to make up his mind). Thank you Dr Tippet and amazing staff for making our experience easy and smooth. Highly recommend for all ages.

Great friendly girls in the office Jennifer Sarah Cass and Jeannel. They remember who I am they are always willing to help out. Always smiling and friendly. My husband and I think this is the best eyeglass place to go. We will certainly go back!

I'm not impressed with this location so far. My son had an appointment three weeks ago, and we ended up waiting an hour past our scheduled time. Two weeks after ordering his glasses, I called for an update. The staff member said they needed to check with the lab but never followed up. Overall, the customer service and communication have been disappointing.

Front desk collected the wrong amount even when I questioned it at check in. Nice enough staff but added to the frustrating experience. Came in for my annual exam without any concerns with my prescription but needed a new one so I could order contacts and glasses. Optometrist said my prescription was lower strength and when I asked if my eyes were somehow better she was rude and stated was -1.5 is less than -2. She gave me the prescription and the contacts and they were very blurry. Contacting the office to change to the -2.0 prescription for contacts required multiple calls. Months later I asked if the glasses prescription could be changed back to -2 and they denied, saying it's normal to have it different from a contacts prescription. My -1.5 glasses are causing squinting. Overall a simple visit was very frustrating and will not be returning for my next annual. Did not feel respected or heard when i had concerns.

Be aware of upcharges. Husband visited 2/20/25. Insurance covers contact lens fittings. However, this Dr. charges for "premium contact fitting with follow up" which is not standard and is not covered. And this upcharge is not disclosed so you can choose a standard fitting exam. Have had contacts many years and never had to pay for this exam. Never got a bill only a text with a link to pay with no explanation.