Advanced Vision Center

Dr Hernandez was kind, patient and knowledgeable. Both my 9 yo daughter and I have gone for exams and had a great experience. I read some bad reviews about a waiver for an extra fee for a retinal screening which you can simply opt out of and get the traditional dilated eye exam. They're just offering you a newer, less hassle screening if you want it. Definitely will be back again!

My first time here and I can't see myself going anywhere else. Great service! They made me feel so comfortable and went above and beyond to get me in my new glasses right before my trip. Thank you Ladies!

Their policies are quite obnoxious. I scheduled an appointment for 2 and was asked to arrive 15 minutes early. I did so and found the door locked because apparently they are on their lunch break until 2. I was then asked to sign a waiver and pay a surprise $39 for retinal imaging. I canceled the appointment and left. I suggest this business review its policies and communicate more clearly in the future if they wish to retain their clients.

Such a great experience here. The staff are all super friendly and accommodating and I was able to have my exam and pick out glasses all at the same time. Highly recommend this practice for all your vision needs. The providers are wonderful and took their time explaining next steps.

I went last week with my 10mo for an annual eye exam and when I tell you, everyone was super sweet and helpful! I truly love it here! Very professional and nice staff! Thank you Donald for assisting me find the perfect pair of glasses and for being patient with me. Thank you girls for being so kind to my son and I! Definitely recommend! Update: 10/7/24 The only downside would be the wait for glasses to be ready, it's been two weeks and a day, although I was advised they placed them as priority, they're not ready yet.. My appointment was Sept. 20th.

Impersonal, bureaucratic and incompetent. I had an appt on the books for a month and they decided to review the case the day before and canceled on me, they claim because they don't have the expertise required. It would have been nice to know that a month ago when the referral was sent over. Typical, arrogant, uncaring, poorly managed medical practice..

Dr. Hernandez was friendly, knowledgeable and efficient. She addressed all of my concerns and built me the best lenses to fit my needs. Very satisfied with my visit, thanks again!

Not happy with their customer service. I came to Advanced because they were 5 minutes from my house, had a high rating here, decent selection of frames and accepted my insurance. I spent over $700 out-of-pocket on a pair of glasses, and my insurance paid for the rest. Within a month a lens scratched and Advanced repalced it. Less than a year after my purchase what looked like a grain of sand became embedded in a lens. Also I noticed the red paint was starting to chip from the metal frame. I came in and immediately the person at the counter said something like sorry, we no longer carry that brand. Not understanding why that should be my problem, I asked to speak to the manager. He was pretty rude & said there was nothing that could be done about the paint and then acted like he would do me a big favor - rather than standing by his product - by replacing the lens, while trying to make me feel like this was my fault. He expalained that he had the same brand glasses and multiple children who were regularly grabbing them off his face, yet he never had a problem with these glasses. That's a great story, but I'll never return here!