Baldwin Eye Care

My thin frames were a little wonky after 7 months of non stop use. This afternoon, I hopped into my car and walked into the office without an appointment. I was warmly greeted by name and my frames were fixed within a couple of minutes. The office worker answered a question I had and I was out the door! It is a pleasure to be a patron of this office. My family has been with Dr. Payne for 20 years. He is aware of other medical issues I have had recently and is careful to review with me how my eyes age, given this new development in life. I highly recommend this doctor and his office staff!

I waited a while to write this, as I was told the manager was going to call me. They never did, so here is my experience. I show up with my 2 minor children for all three of us to get an exam. We had always seen the female doctor (which I later found out is no longer there), and Dr Payne came in. I am typically a very laid back person who likes to chat, but the conversation with him quickly went downhill. From him talking about TV shows throwing midgets across stage, to telling me that if I go to therapy it's not working. Then, when I made a silly comment to my son, he turned around and said "you're so vain". I gasped, he turned to my son and said "did you know your mom is vain?". My blood instantly boiled. Needless to say, I ended the appointment and demanded they cancel my exam. The poor receptionist was very apologetic as I explained what happened with tears rolling down my face. I sent my kids to the car, as they were upset as well. She asked me to please share my experience with the manager when she calls and I assured her I would. I then needed to call the office a week later to transfer info to a new doctor and she again said the manager would be calling. 2 months later and no call. I would never go back there, and highly recommend finding a more professional place to go.

Dr. Payne actually cares about his patients, will talk to you about your whole life, what you do, what's new etc. His employees also do a great job of knowing what is/is not covered by your insurance so you don't need to spend hours on the phone with the insurance trying to figure it out for yourself.

I scheduled an appointment and got a confirmation email. When I arrived for my appointment they said they had all my info but couldn't explain why but they had given away my appointment time. Staff was not apologetic.

I have been a patient for many years. When I say my entire family and my friends go here because of me, that means I have referred over 25 people to this office. Dr. Payne is intelligent and knowledgeable. He has helped out in emergency situations, and cares about our health. The office manager is absolutely excellent at her job. She can pick just the right pair of glasses by looking at your face. The choices are unlimited.

A great team and a job well done! I have had the luxury of working with Dr. Mark and "G" for over 20+ years now, back when they were located inside of the Target in Auburn Hills. Perhaps it's just a long-term relationship but it's wonderful to walk in and be able to work with these individuals. They know me and my family and it feels warm and familiar every time you visit. They're always willing to help and go the extra mile. When mistakes happen they're quick to respond and efficient in fixing whatever concerns there might be. Along with my entire family I have been referring people there for years because of the high caliber service. You will not be disappointed!

This place is great. The doctor and the employees were amazing. I mostly dealt with Leeann. I first spoke with Leeann over the phone I'm looking for specific glasses (Ranger) for shooting sporting clays/skeet and they were the closest store in the state to me that had them to try on. (Hour each way) Leeann took the time to explain everything in detail and assured me the doctor (who also shoots) could answer any other questions when I arrived. When i was getting sized by Leeann the doctor came out and spoke to me answer questions I had. I not only ordered new shooting glasses, I also upgraded my fly fishing glasses with new prescription lenses. Thank you for the great professional service.

I had an emergency situation as I got slapped in the eye by a branch and it was full of blood. Happened late in the afternoon on Friday before Labor Day. I called and they told me to come in immediately to get looked at. The doc was fantastic and completely accommodating. Luckily it was just a bruise and not punctured but they took care of me immediately. I was in town from Arizona and needed immediate action and while most places had already closed for the long weekend, Baldwin Eye Care was open and willing to take a look at my eye. Fantastic experience with exceptionally profession and personable staff. Really appreciate them and their customer focused attitude!