Great River Eye Clinic

They missed a retinal tear my husband had and told us if his eye sight didn't get better or started to get worse to call. So I called and they said they would talk to the doctor and get back to us. Two weeks later they called back and said the doctor said to just wait until his follow up appointment which was the next day. We went at 800 the next day and they said we didn't have an appointment until a week later. The card they filled out said it was that day! So I was very upset and they fit us in. That eye doctor was very cold toward us. But once he realized my husband had a retinal tear he was more concerned. The retinal specialist asked why we waited so long! I had asked for a referral when I had called two weeks earlier!! Horrible experience !!

I took my mom here, to the Crosby MN location to see Dr Ahlquist, everybody was very kind from the registration, to the woman who took took us back for the initial testings. The ophthalmologist was very thorough, asking my mom several questions regarding her eyes and her history; she hadn't been seen in 2 years. He did suggest that next year she see Dr Sjoberg, I think the provider's name is. He suggested she get glasses if she wanted sharper vision. My mom was able to use her frames that she had from 2 years ago so that was excellent. Usually they say that can't be done. Due to my mom's Vision with bifocals or trifocals, the cost of her glasses without the frames cost is $350. My mom was very happy with her provider. I, who drove from the Twin cities, MN area, did feel that the lobby area/overall look of the clinic, was a little dated. I was glad that there were two available accessible designated parking spots for my elderly mother and I to park in. There is also a door handicapped button for automatic door opening for slow-moving people like my mother. I took several photos of the lobby and bathroom. The sign on the exam room said no cell phone use, so I didn't take any there.

Was camping in the area and I tripped on the lip of the tent, fell face first, bending my glasses terribly. Stopped into the clinic and they fixed my glasses up so well and so quickly with such care and a friendly smile. So appreciate them!

7636 Design Rd Ste 105 Baxter, MN The minute that I talked to the scheduler on 4/25/23...she was so mean...and negative...just by talking to her...I KNEW that I NEVER wanted to go to this clinic...no matter when I could get an appointment. She NEEDS customer service training...right away...she seemed like she HATED her job. They NEED to train her to be more polite or she needs to leave this company. I will be asking social media if they have any opinion on their experiences.

Dr. Mairs was very thorough in her examination & treatment for my eyes - one eye was irritated, making it difficult to wear my contact lens. After application of eye drops for a few days & a follow-up appt, I was feeling much better!

I arrived at 2pm. Apt. at 2:30. Nurses did pre-check, as usual. At 3:20, I went to front desk to ask if Dr. was delayed. The receptionist said, "Oh, 3-4 hours." And walked away. I said, "I'm sorry?" Receptionist talked to a nurse, who came to talk to me. Why the 3-4 hrs comment?

Dr Sjoberg did my cataract surgeries and provided excellent care. I recently had a procedure by Dr Merck and I am thrilled that they were able to quickly help me both times.

The last 3 times I was here the wait was over 45 minutes. Last time was over 1 hour, so I walked out. I saw others leaving as well. Apparently they are over overbooking in order to maximize profits. I will not be returning.