Walmart Vision & Glasses

Rudest staff I've ever encountered. I walked in 40 minutes before close and both ladies told me they wouldn't be helping me to order glasses because they had a Christmas party to go to and would be leaving early, as in, before they close. I assured them I'd finish everything by close because I understood, but they told me "No, the party was more important". I hope management knows they do this. I asked if I could just find the frames I wanted and then call back with my prescription info the next day to order, and they told me they weren't willing to even do that. The lady said if I had an issue with this, I could call her manager to complain, which I will. Nikki, if you read this, fire both the ladies who worked 12/21/25. As a manager myself, they belong nowhere near customers. I'm a very reasonable person, and wasn't looking for special treatment. This is the worst I've ever been treated. My whole family buys frames from this store usually. Never again. You've lost our business, forever.

If you want 1) a broad selection of glasses, accessories and more; 2) a short turnaround for your glasses arrival; a knowledgeable staff that is friendly, patient, knowledgeable, and will do everything possible to meet your eyewear needs. If you want all your eyeglasses needs met and done via the highest caliber of customer imaginable, LOOK NO FURTHER! The Amherst, NH store, managed by a seasoned professional named Nikki, is staffed with incredible eyewear service specialists Michelle, Cindy, Tracy each who'll exceed your expectations. If you want great service and a memorable eyewear shopping experience, the Vision Center at the Amherst, NH Super Walmart is the place for you.

I've bought glasses several Times from Walmart but this most recent pair had to be taken back a few months new because a coating was coming off. The coating is coming off a second time in 12 months and they won't cover Them and replace the lens. Won't be going back again. I was told that they don't know what I'm using to clean them and that could be the issue. They don't tell you things to avoid...so that should be irrelevant imo. I'm not sure what could possible take the coating off a second time in the same spot but it was not exactly what I wanted to hear. We pay a lot of money for those extra non glare and other coating options. I'm begging to suspect that the other lens may be losing a coating also. One lens is so obvious it can be seen as a large chunk when I take my glasses off I can see it!!

I refuse to ever go back to this place to have an eye exam or to buy glasses, the employees have attitudes, I don't like Dr Tao either and the selection of glasses is really lacking and out of style, I switched to VisionWorks and boy what a difference, it's like night and day, I'll be going there for now on for my exams and glasses !! I'd avoid this optical place like the plague and just go to VisionWorks, you won't regret it !! Good riddance !!

My vision insurance pays for a yearly exam and I went to Walmart and got glasses and contacts after my exam. I immediately noticed that with my glasses everything looked slanted to the right. It has never happened to me before, and I have been wearing glasses for over a decade. I went back to have them adjusted and was told that I had to get accustomed to my new prescription. Fair enough. I tried for a week and went back. I explained to Lisa that I can't function with my glasses because of the slant in my vision. She said that my astigmatism was probably worse. She adjusted my glasses so the arms were four inches above my ears. I tried them on and said that my depth perception was way off, and in the vision center she appeared to be superimposed in front of a blurry background. She laughed and said they were supposed to be that way. I went back again and asked if I could have the doctor help figure out the problem, but I was told there was an additional exam fee, which my insurance would not cover. I was wearing my contacts more than I wanted to, and I had discharge and redness in my eye. Her advice was to keep wearing the contacts and wait until I was eligible for the next exam per my insurance. I went back six times (276 miles, to put it into perspective), and I just had my yearly exam at a different place. Lo and behold, I can see straight out of my glasses! There is no slant and my depth perception is spot-on. I suffered with these glasses for a year!

Myself nor my children have ever had exams here. We've only gotten our glasses through this Wal-Mart visions center. There is one women that we seem to always work with. She is extremely helpful and patient with children. My daughter is 4 and has been wearing glasses since she turned a year old. She's very used to them but they always need to be adjusted to fit her. She's too big for the infant frames and too small for the youth frames. It usually takes a while to search to insure the nose diameter is wide enough for her and the ears are short enough. This one particular employee was extremely helpful in helping us to pick the right frames for my daughter. She was also very helpful with the purchasing. She help me decide what package to purchase and didn't recommend one we didn't need. Thank you

There should be a negative 50 rating for the customer service here or should I say lack of. RUDE...CONDESCENDING BULLYING BEHAVIOR IS WHAT I EXPERIENCED...Reference other reviews on the worker named Lisa. Spent 500.00 for two pairs of glasses. She refused to give me a receipt for my purchase told me if I didn't like it to call 1800 Walmart to report her which I did do right while I was sitting in front of her and corporate could not get over her behavior over conference call or the way I was treated as a customer and they filed a report. She then insisted my glasses were not crooked. I said I think I should know I've been wearing glasses 50 years and she made obnoxious faces rolling her eyes stating thought you just ordered these RUN FROM THIS PLACE...

I visited this vision center in July 2017 and I feel that the service was very inappropriate and unkind. I went for my initial eye exam with Dr. Tao. I never had glasses before, but felt that my eyes started straining at work, with all of the reading and computer work that I perform daily. After my eye exam, I was told that I needed bifocals. I got a prescription and after one week, my lenses were made and it was a very drastic adjustment. I gave the glasses about 10days and noticed that I still had a very difficult time adjusting with lots of dizziness and it felt like my eyes were crossing when I wore the glasses. I asked if my prescription could be rechecked, because I felt that it may be too strong. I made another appointment with Dr. Tao and he looked at the glasses and put two other lenses for me to look through. Having eyes that have learned to compensate with straining to see, I was not sure what I was supposed to look for exactly. I explained to Dr. Tao that I felt dizzy and headaches with my eyes crossing when I took the glasses off. Dr. Tao insisted that he never gave a wrong prescription and he said that there is no such thing as a "strong" prescription. He said that I must keep wearing the glasses regardless. I said, can't I please get a second opinion with another more thorough exam? He said I should go pay somewhere else, because he already did an exam. I gave the glasses 2 more weeks with wearing them as he prescribed, but felt even worse. I returned the glasses, because I would pass the deadline to return them for a refund. I am sorry to say this but Dr. Tao has very poor bedside manners as a doctor. I felt belittled and was treated like an inconvenience. Please do not go to Walmart vision center.