Advantage Optical

Im very disappointed with my recent experience. I've been a patient for many years and have always appreciated the and care attention the doctor provides. However I'm upset with the lack of professionalism from the office staff. My appointment was canceled which I understand can happen but I was never notified? I only found out when I called because I hadn't received the usual confirmation text. Was I supposed to discover it was canceled when I arrived? There was also no apology. A different occasion I was told there was no appointments until a later date which online said otherwise... not sure. It's disheartening that long-time patients are treated this way. The office staff seem indifferent . It's unfortunate

Dr. Guida is caring and knowledgeable, I always feel like my care is important to her when I go. She also offers excellent opinions on glasses when I'm choosing. Thanks doc!

Amazing customer service! I had a good experience with all the staff!!!! Very friendly and helpful! I'm bringing my family now!!!!

I have been a patient since they first opened. Dr G is incredibly thorough and honest. Dean is strikingly handsome and always fixes my bent glasses and gives great feedback while trying to pick out frames. Katrina is a newer addition to the team but was very helpful explaining what my insurance covers and what it didn't.

Was just in there the manager is really a jerk. Was told that replacing our lenses was free and it's not it was 20 bucks. Which is not a problem. I get it is a service. He said cash only and I said I don't have cash. He said no go across the street to the cvs. I said I'm gladly pay for it just on my credit card, so not really sure what he was trying to pull. Every time I've been in there everyone is so nice except the male manager is always very grumpy and pissed off. So needless to say our family won't be going back there. Avoid him at all costs.

Dr.Guida is highly recommended. Like fact it is a one stop shop to get eye exam and glasses if needed.

Check your prescription before you leave. Mine was incorrect and when I asked for a corrected it was treated as if I was silly for asking. Also, it is necessary to advocate for yourself. I wanted my regular contact lenses but was led to believe they were not available. Then was given a wrong prescription as a trial for a more expensive set. The new brand gave me a terrible headache I called two days in a row to ask for my old brand back. I never received confirmation When I picked up my glasses, I was told I would have to come back a week later to be refitted and retried for the contacts I originally wanted That would've been the fourth visit without ordering what I needed. I was very patient and reasonable The resolution was not my satisfaction

I have been going to Advantage Optical since it first opened a number of years ago. I go every year for my eye exam and eyeglasses as needed. Dr Guida and her staff are top notch. Each time I go I'm pleasantly welcomed and. made to feel welcomed and comfortable. Dr. Guida provides me with a thorough exam, explaining each step resulting always with an accurate prescription. At my most recent visit this month I also selected a new pair of glasses and sunglasses from their wide variety. I picked them up yesterday only having to wait just over a week for the delivery. Over the years whenever I needed adjustments on my glasses I'd simply show up and I was never made to wait while they were adjusted on the spot. When it comes to my annual exam and my eyeglasses, Advantage is my choice!