Vision Resale Center II

Update After having my car for for 3 and a half week, I am very disappointed on the maintenance of the vehicle. I first noticed that my cars MPG was low compared to what the car was rated for 25/38. I was getting about 18-19 and felt like I was burning through fuel. I decided to do a quick google search and decided to check the air filer; my air filter was disgusting, dark gray and looked like it hasn't been changed in a long time; same with the cabin filter. I noticed that my coolant level was extremely low, about 1/8 from L (low). I decided to schedule an oil change cause I had the feeling that my car was not maintained, Thankfully I did. On 1/24 my oil pressure light came on, I checked the level and there was barely any oil in my car. I got an oil change done today and the mechanics at Vision Hyundai Henrietta were surprised why I was getting one so soon, after I told them I just bought the car. Well unfortunately my car was not properly maintained. If I didn't decide to check the air filter, look at the coolant and schedule an oil change, who knows how long my car would have lasted. I literally drove out with a ticking time bomb. You expect the car to be in good/great shape after investing so much money, but that was the case.

I would like to take this opportunity to say THANK YOU! To Brian (BK) Kelley and the guys at Vision Resale Center II in Ontario. Brian (BK) and the Management took the time to listen, and went Above and Beyond for Me. They Work with me and make a deal that I could not Refuse. Same day that I went to see, and test the vehicle, Same Day I got approved and drove away with a 2016 Ford F-150 with all toys. I love this Truck!!!. If you are looking for a better vehicle, Please go to Vision Resale Center II in Ontario and Ask for Brian (BK) Kelley and tell Him that I send you there!!!!!!. You won't be disappointed!!!!!!!. Thank you again BK!

I had a friend refer me to this place as I was without a car for several months. I test drove just one vehicle that I happened to fall in love with! I worked with Kenneth C. the whole process to get my 2010 Mazda 3 and he's the best. He did everything he could to make sure I was walking away with an affordable yet safe car. It meets all my needs and I couldn't be happier. I have and will continue to tell people about this wonderful dealership. Thanks again for everything!!

I had to edit my experience with the resale center unfortunately. While the sales experience was good, I was sold a car with an overdue brake system. And so, buyer beware. If you decide to purchase a car from here, be sure to have an independent inspection within the NY lemon law timeline (between 30-90 days depending on the mileage of the car). Otherwise, you may end up with a large bill for a problem that should have been taken care of by the center.

The guys at Vision Resale II go well above and beyond my expectations of a car dealership. From finding exactly the right vehicle for me (seating for 8, under $10K, and NOT falling apart is practically a miracle), to working overtime (I'm not kidding) to get the best deal, AND tossing in a 6-month warranty, you can't go wrong. If you're even THINKING about venturing into the pre-owned market, give Al, Mark, and the rest of the team a call. You won't be disappointed!

Went to get a replacement for the old momvan, and looked at and test drove several. I ended up with a nice new to me Town and Country, had a great time with the whole deal. Non pushy salesmen, comfortable office, good selection of used vehicles in a range of prices. I would seriously recommend Vision to others in the future.

In 2014, I came in looking for a used sedan that was 2009 or newer, payments needed to be $200 or less and 100,000 miles or less. I was to receive my student loan refund at the end of the week which was $4000 that I was going to be using as a down payment. I had no expectation of leaving with a vehicle. I met with a gentle who was telling me how he just finished rehab and had his certificate on the wall. After some small talk, I told him what I was looking for. First he showed me a 2012 Ford focus that had 61K miles. I test drive it and think it's nice but pretty sure it's outside my price range. He then showed me a 2009 HHR with 71K. The HHR clearly is not a sedan but I test drove it anyway and didn't like it. The price for the HHR was $9000 so the price wasnt bad but not what I was looking for. After that, I asked him what was next and he told me that was all he had. There was a whole lot fill of cars yet these two were the only ones that fit what I was looking for? I asked him the price of the Focus and he danced around the question. He said he would give me $2000 for my trade in and that my payment for the focus would be $220/mo. It was a little more than what my price range was. He told me I had to be willing to make a deal that day otherwise he could not help me. He also said I could drive off in the Focus that night if I signed over the title to my trade in and made arrangements later that week to bring in the $4000. I felt pressured but I also thought this man was making me a good deal as he charmed me with his good faith attitude. I agreed and drive off that night. On that Friday when I was due to come in, I got a call saying my sale was changing and that I would see when I came in. I was told that since the bank heard I was a temp employee at that time (which I was upfront and honest about in the first place) they no longer wanted to give me a loan but the sales man found another bank that would, Santander. I looked over the new paperwork and it said my payments were going to be $332/mo! It also said that after my $4000 Cash plus the $2000 for my trade, I was still going to owe $13,000! I could have went and got a brand new car! He said I already signed over my title to my old car so I couldn't have it back and I had to go along with this deal. He then asked me if I had MORE money that I could put shown in the car! I tried calling a few days later to explain how I couldn't handle the high payment and if there was anything that could be done but I never got a call back. Because of this, I ended up having to send my daughter to live with my mother for a year since I couldn't afford to pay the bills. I was able to refinance after 7 months but my payments only went down to $292/mo. Over the couple years I had the car, I went to several dealerships including two different vision locations. They told me the Ontario location is like to black sheep of the vision locations and they wished I had brought my business to them. They all agree that I was screwed over and taken advantage of. They kept telling me to keep making the payments and thats all I can do. I tried to trade it anywhere to hopefully have something with lower payments but have always been told I owe more on the car then what it's worth. I've tried so hard to keep up the payments and I paid on time and in full until this past December when I went on short term disability. The bank gave me until the end of February to make a payment. Ultimately, my best course of action was to take my tax return and buy a beater since there is no way I can continue to pay$300 a month plus another almost $200 for insurance. The car is getting repossessed by the end of the week and as of now,$8300 is still left on the car. This place absolutely took advantage of me and screwed me so badly.This place put me in such a bad situation and I will NEVER do business with ANY vision dealership. Every person I talk to, I always tell them to steer clear. It is incredible the lengths that were taken to get me into a car they I couldn't afford right from the get go.

I am quite pleased with my recent purchase of our 2015 Chrysler Town and Country minivan. Mark Cortellini was our salesman. He provided info., the exact van we wanted with all of the amenities, he provided financial info., was always there whether I texted called or emailed.. easy to talk to and just a great guy. The vehicle is awesome. The moon roof adds just the right touch. The van is spotless.. loaded and fully functional. Great trade in for our 162,000 mile 2006 Grand Caravan. At the time of pick up the van was clean and ready to drive right out front... there were no surprises or "added on" costs that our last dealer sprung on us... we also had to beg and plead our last dealer to at least throw in the mats, put roof racks on, and we even had to make an even trade for our old car for a DVD makeshift installation... That old Grand Caravan was a tank but was a stripped down version really for the price of this new Chrysler with everything you could ever want on it... 10 years later we got this great deal!! We drove almost an hour to find Mark Cortellini and Vision Resale Center II and found the trip well worth it!!! Thanks to him and the dealership.. These are tough times but this team has helped us get fancy, quality transportation at an affordable price.. even with a family of 3 teenagers! Cheers!! Arnie Rychlicki... Caledonia, NY