Carrboro Family Vision

Today I came as a new patient. The wait time was short, paperwork process was very informative and short and the attendee made sure I was taken care of. The doctor and staff made sure i understood and my care was met. The opticians take you from your appointment right to the optician shop to get you fitted for your glasses and/or contacts. I am very happy with my visit and can't wait to get my new pair of glasses.

Doctor was great but the older woman that checked me out was rude. I was quoted $185 for an eye exam for contacts. I even double checked before my exam, told again $185. Now at checkout I'm charged $265!! I tried asking what the extra 80 was for and she couldn't help me other than that it was part of my exam. Which is false as it was listed for refraction. Which again I only wanted what came in the $185! She pretty brushed it off and wouldn't help me further. It's only ok because she's not the one paying for it!!

Stay away from Carrboro Family Vision. Worst "service" from any medical provider I've ever encountered. I asked, and reiterated, specific questions at the time I made the appointment regarding coverage under my insurance, and made the appointment accordingly. The person I spoke with, after I provided my insurance details, gave assurances that $89 ($50 copay and $39 fora retinal scan) would be the total of my out-of-pocket costs. I superficially asked, repeatedly, if lenses would be covered, and he assured me that they would be covered. After the exam, I was presented with a total of $570+ that I would have to pay. I declined and left. I called a few days later, explained what had transpired, and asked for a refund of the $89, given that I would not have made the appointment had I been given correct information. The woman I spoke with explained (repeatedly) that their "typical" procedure did not include explaining insurance coverage. When I objected that, whether "typical" or not, that was what transpired, she became abusive. She stated that she was trying to resolve my complaint, and when I asked how she was going to resolve it, she said she couldn't. There would be no stars if that option were available. Disrespectful. Arrogant. Condescending. Utterly obnoxious. Predatory and abusive.

Everyone was very friendly and welcoming. This was my first time at the vision center and the staff was very friendly and efficient. They listened to me and gave a great explanation about my eye care and scheduled a follow-up visit to re-evaluate my eyes before changing my prescription

I had a last minute eye issue before leaving on a trip the next day traveling overseas, and these great people worked me in so graciously! I saw DR Steig...(can't spell his name) but he's very thorough and interactive. Answers questions patiently. All the staff are super welcoming.

I had a wonderful first visit here. The entire team was welcoming, and the doctor provided care with professionalism and genuine compassion. They were also open on a Saturday when many others were closed, which really stood out and showed their commitment to patients. I felt truly listened to and well cared for -- highly recommend to anyone looking for both expertise and kindness in their eye care!

I had an absolutely wonderful experience. Dr Chow is so kind and knowledgeable. The staff are very helpful and nice. The eyeglass collection is so vast that I started to tire looking through all of them! I never find anything I want, and I found it here. I am so happy and pleased that I discovered Carrboro Family Vision. I highly recommend them!

This was my first visit and was pleasantly impressed with the level of care.... To The making of an appointment, the on line pre check in and ease of use, the greeting at the desk on entry, the technician and the tests before meeting the doctor to the visit with the doctor...all very professional and thorough. I also stopped at optical department and they offered a check of my present glasses as well as the options they have available. Would recommend.