Chester Eye Center

Ordered glasses here and was never called to pick them up. I then called and they told me they were been done. So a couple days later I go to pick them up and no one is there. I figured they'd left early so I decided to try again. I show up again, a little earlier this time and there's a sign on the door saying they are temporarily closed. After calling the location in Chillicothe I learned that my glass have been moved THERE. I have a tight schedule and can't drive so I'm sure you can imagine how difficult this has been for me. I tried to schedule a pick up online, (they're supposed to call to confirm) and heard nothing back. You can't take something someone payed for to random locations without prior notice! It's been a good 5 almost 6 months and I'm gonna have to just go somewhere else. And the one pair that I did receive from them are defective. Never have I experienced something like this! Take your business elsewhere, this is a friendly warning.

UPDATE: the next pair was also incorrect-- this time the frames were right but had the wrong lenses in them. They said it was another lab issue and they couldn't fix them again because insurance wouldn't pay another time for the right kind of lenses. What? Why was insurance even billed in the first place, let alone twice, when she never got her correct glasses?! She was forced to come home with glasses she couldn't even wear and had to wait to change doctors to get CORRECT glasses made. And I'm sorry if it's really all the lab's fault, but even then, these docs need to stop using that lab if they're this incompetent. It makes the whole practice look bad and wastes patient time and money. --- The only reason they are getting two stars is becuse my mom said that they seemed pretty nice. But other than that, I would not go here. They cannot get glasses correct to save their lives. The first pair she paid for she couldn't even see out of, and so she had to go back in for another appointment and get glasses made all over again. She goes to pick them up, and they are the wrong glasses! They put her lenses in someone else's frames, and couldn't do anything about it and said it was the lab's fault and that she would have to wait until they reordered them. They told her to just go ahead and wear the wrong glasses until they got her correct frames and stuff in, but that didn't even work out. Less than 5 hours after receiving these incorrect glasses, they literally fell apart as she was walking along. If she hadn't been quick in catching the two pieces, the lenses would have shattered on the floor. It looks like whoever put these together snapped the one ear piece on and didn't even bother to add screws, because there are two screw brackets that had nothing in them. I find it highly improbable that both screws would just fall out at the exact same time and disappear into the ether. Not only that, the frames appear to be defective because she actually went to a different vision center to just see if they could put the earpiece back on temporarily, and they couldn't even get a screw into the brackets they were so malformed. I've called and left several messages on her behalf to see if they could put a rush on her correct glasses, considering she now has nothing except for her really old prescription that she can't see out of, but she has yet to receive any calls back concerning this matter, and it doesn't matter what time of day I call, I just get the after hours business recording saying they are closed. Considering that her glasses cost over $300, this is absolutely ridiculous.

Everyone up there is very sweet very polite. I'm never waiting more than 10 minutes unless they're really really busy.! Then it might go for 20.. But I like this doctor and the staff they cares about they're patients, I have a very rare eye problem so he sent me to a specialist to get it taken care of..

I recently become a new patient because my other eye doctor went out of business. This is the first time I've ever given any business a one-star. I sit here and cry because how rudely I was spoken to on the phone from the Greenfield office. The office is telling me one thing and Medicaid telling me something totally different. No one should ever be treated the way I was today. When I contacted the Greenfield office and explain to them that I already talked to Medicaid and they need to resubmit the claim because they never had a claim submitted. The lady on the phone screamed at me and told me that Medicaid may tell me one thing but whoever I talked to don't know what they're talking about at Medicaid. I hope that you read this and decide to go somewhere else to get your eye exam and glasses. No one should be treated like this! I will never go back and I will tell others the same thing. One of the rudest people I have ever talked to in my life was today. I hope you're happy that you made someone cry and made them feel like a piece of trash.

Getting my eyes tested was great. The experience then was awesome but when picking up My glasses I had to make an appointment. So I get there for the appointment to pick up my glasses and the lady was on the phone. So I waited. She put the person on the phone on hold then she got my glasses I tried them on at the receptionist desk while she began to speak to the person on the phone. She asked how they fit I said ok I guess. She then continued on the phone and I finally had to ask how do they look and she said they were even with my eyebrows. She never offered to move them around or even to check to see if my eyes were even in the proper place for my bifocals. Needless to say I have to make another trip back because they are falling off my face and in my comfortable spot I am seeing in between my bifocals. Why make an appointment if they are not going to sit down and make sure that you was happy. By this time I am aggravated. So won't go back. If I do I will drive to chillicothe and see if they operate the same way and make my decision of whether I want to keep them.

Best service ever! Thank you Danielle! She was patient, kind, amazing. She took the time to help me thoroughly research frames to see what worked for me. Dr.Chester and reception staff were also kind and helpful. I highly recommend this practice.

The receptionist has HORRIBLE communication skills and refused to give me my glasses prescription

Love the staff so friendly. And really care about their patients.