Quarryville Eye Care

Unethical Billing Practices On August 15, 2023 I attended an exam to acquire glasses. I checked with my insurance company if the eye doctor was in-network and if my exam would be covered. I presented my insurance card with the receptionist who proceeded to make a copy and return the card to me. The receptionist did not express to me any conflicts with my insurance, so I figured this would be a fairly uneventful visit. I complete my exam and the receptionist hands me a bill of $89.00 and asks me to pay it in full, before billing insurance, because she did not feel confident insurance would pay any of the bill. So, I thought to myself, "why in the world would you not tell me that beforehand?" I told her I expected to pay a co-pay but not $89.00 and she proceeded to tell me that one of the exams she was almost certain insurance wouldn't pay. And again, I thought to myself, "why in the world wouldn't you tell me this if you already knew, before doing the exam?" I told her I wanted to check with my insurance company before paying anything but the copay, so I paid $35.00 because I didn't remember if the copay was $35.00 or $25.00. I called my insurance company and they verified that my exam was covered and that the copay was $25, not $35. I called QEC back and let them know this information and they still insisted I pay $35 until they hear back from insurance, because, "we just don't know". After we hung up, I called her back and told her I don't think it's fair you're keeping more than my copay before insurance adjustments are made. She didn't argue much and refunded me the $10 difference. I recieved another bill from QEC 2 months later for uncovered charges with a notation at the bottom "Refractions are non-covered services. Balance is now due. Thanks!!" I asked her on the phone if they are aware that insurance rarely covers this. She said yes. It turns out, this was the service they were referring to likely wouldn't be covered, at the office, but notified me only -after- the exam. I told her on the phone that if they knew this service wouldn't be covered or unlikely to be covered, that they should have notified me and obtained my consent for the service performed, before performing said service, instead of trying to sneakily bill me for it later. I told her I don't feel like I should have to pay for this since it was a service you knew would not be covered by my insurance, but chose to do it anyway, without my consent or awareness, knowing I'd likely have to pay. She said "well, we will send it to collections." I said, "then I will fight your collection, and I'm never coming back here." She said, "that's completely fine with us." Rude, completely remorseless, and the 2nd receptionist to exhibit passive aggressive behavior... all over one visit - my first and last. I decided I'm going to pay the bill because she threatened my credit score which I've worked so hard to get over 700. The whole experience was shady, unethical, rude, and remorseless. And I think people should know this practice will engage in unethical billing practices and attempt to manipulate their way out of it, before coming to Quarryville Eye Care.

I took a cancellation appt & felt run thru like cattle at an auction & reffered to an eye surgeon before i could process what was diagnosed. Very antiseptic experience. I will seek an alternative to this practice. The surgeons office was just as "bothered" by my cacellation as well. A chairside manner apparently absent here based on

Dr. Robinson is so easy to talk to and work with. My whole family now sees him for all of our eye care needs.

Wonderful office. Everyone was friendly and knowledgeable, including the front office team, technician and doctor. They took great care of my 6 year old during her first eye exam. She was apprehensive going into the appointment and left there with a big smile! Thank you!