Virginia Henry Optometrists

Virginia Henry has been my trusted optometrist for many years. Every visit for my regular check-ups is a consistently positive experience. The staff are warm, professional, and always make me feel at ease. Appointments are managed with efficiency and punctuality. I highly recommend Virginia Henry Optometrists for their expertise and exceptional care.

Unfortunately my overall experience was negative and I wish to have no further contact with this business as explained below. On the plus side, the shop was tastefully set up and Virginia was highly professional and clearly a highly experienced and technically competent optometrist. I made two telephone calls to her shopkeeper Lesley at the front desk in which I clearly stated that I had already received a prescription and a colour blindness assessment from a different optometrist (who himself did not stock colour vision correction lenses and had thus referred me to obtain lenses based on his assessment). I wished to visit purely to purchase lenses and arrived with this understanding at the shop. To my surprise I was asked for my Medicare card by Lesley and again explained that I had had an optometrist assessment and showed the paperwork, including the referral. I was told that Virginia had to do her own assessment. There was no mention of any fee, and having submitted my Medicare card I assumed that there would at least be a rebate. The face to face element of the consultation lasted 15-30 minutes. Upon leaving I was asked to pay a fee of $180 out of pocket. I felt hurt, as if I had not been given the respect due to a customer who expects to know that he or she is to incur in costs, for a service he had not expected to need. It would have changed everything if the cost had been disclosed prior to the assessment which would have allowed me to make an informed decision about whether I would proceed to receive the service or not. Sadly for me this had been preceded by what I experienced - and this is naturally purely my personal perception - as a very cold manner by Lesley when I entered the shop and found out that what I had already explained on the phone had not been understood. Once after the appointment I expressed my surprise at the cost and my disappointment that this had not been disclosed prior, I was met with a (once again purely my perception) highly sarcastic and disrespectful tone.

Dropped in seeking help with a bent pair of glasses that I did not buy from these guys (I'm an out of towner). Was greeted by a super helpful lady who adjusted them. Maybe I'm not used to great service but I was blown away that they'd fix my bent glasses no charge with nothing but a smile. If that's how they looked after me when there's no benefit to them, I can only imagine how great they are with proper customers. Well done guys. You rock, next pair of glasses I need you have my business.

We are travelling and I had damage to my sunglasses. The lady I spoke with was so kind and helpful, she went out of her way to assist and my glasses came up good as new! Very much appreciated!! Also looking at the range of eyewear there were some stunning frames on offer. Thank you so much!

Virginia has been our optometrist of choice for many years. Visiting for our regular check ups is always a positive experience. Staff are warm and professional. Appointments are efficient and on time.

My daughter who'd had her eyes checked before and never advised to get glasses was assessed by Virginia who spotted something others had missed. The change in my daughters reading was amazing! Definitely recommend

Very rude. I called to find out more detail but the reception was very rushed and was not interested in asking questions. I was very interested to purchasing, I just need more information. I will take my business somewhere else.

Very professional and great expertise thorough check up