Eyes On the Mountain

Dr. Hale and his team are great, but I had a scheduled appointment with Alisha at 8:30 am, and I waited about 40-45 minutes for her because she was helping 2 other customers pick out frames. My appointment was only for her to give me my new glasses, which took 2 minutes or less. It seems there could be a much better system where she could have stepped away from her other 2 customers for 2 minutes to give me my glasses while they were looking at frames, instead of leaving me to wait over 40 minutes.

My experience at Eyes on the Mountain was great. I used every service they had with amazing satisfaction. The friendly receptionist facilitated my movements through the office as required. Dr Hale was very knowledgeable. He answered questions and explained and patiently dealt with me. The contact lens trainer worked with the doctor to get me just the right brand to fit and perform the best. The optician helped me find a pair of glasses that fit my face, style and most importantly, the lenses! I'm already looking forward to my next visit!

I have been a patient of Dr. Hale's since he started this practice 13 years ago. My husband, children, and many close friends have also become patients over the years. We love Dr. Hale and his entire staff. I have never received anything but top notch care and attention from Eyes on the Mountain. It is the kind of practice where you are known by name, and everyone goes out of their way to provide their patients the best care. I highly recommend Dr. Hale and his practice, Eyes on the Mountain!

I've been going to Eyes on the Mountain for years and it's a great experience every time! The office staff is always knowledgeable and helpful and Alisha always helps me pick out the perfect pair of glasses! My son gets so excited to sit with Dr. Hale and assist with my eye exam and end the visit with a lollipop of his choosing. The checkout process was effortless and Mandie is always able to answer all of my insurance questions with certainty. If you're looking for the nicest, most helpful people and a great eye exam, I wouldn't go anywhere else!

Dr. Hale and his staff are amazing! They always go out of their way to make sure your visit is top notch. Dr. Hale even caught a precancerous spot on my eyelid that my dermatologist missed. Amanda and the entire front office ladies always welcome you in with a smile and make you feel like you've been a patient of theirs for years, even if it's your first visit. We will be loyal patients of Eyes in the Mountain and Dr. Hale for years to come.

Eyes on the Mountain has been and continues to be the best point of care for optometry / eye glasses / contacts servicing in the Chattanooga area. Even after my family moved off of Signal Mountain and I moved to another city, we continue to return to Dr. Hale and his wonderful staff for care. They are kind, helpful, always welcoming, and immediately responsive when issues arise. I cannot recommend Eyes on the Mountain enough!

Dr. Hale and his entire staff are exceptional. They are always so helpful, knowledgeable and efficient. Dr. Hale is that perfect combination of an expert in his field- he shares information in a way that is understandable to the patient and allows for collaborative decision-making. I've recommended them to so many knowing that they're in good hands.

Our family of 5 have been patients of Dr. Hale for close to 10yrs. We have NEVER been disappointed in the care we have received. Our experience has been that Dr. Hale and his staff go above and beyond for their patients. When our daughter had an eye "emergency" it only took a call to the office and they were able to get her in and treat her. This same child has a history of eye issues (infections, scratches etc) and we have always been impressed with the response we have received. I want to add that we do not have vision insurance so I can ASSURE you that if we felt like this practice was anything less than THE BEST. We would go elsewhere. As it stands, we happily pay Dr. Hale and the Staff at Eyes On The Mountain for their knowledge, compassion and service!