Trophy Club Vision Care

The doctor is awesome. The facility is nice,but the two women who work the front have very little customer service skills. They seem reserved and aloof. And slightly vapid. Ive gone there three times now and was treated like a dumb old man from Roanoke I guess if youre in Roanoke, you shouldnt go here for your glasses. This place is just for the elite.

They are wonderful! From check in through entire exam they were attentive and helpful. Didn't order glasses immediately but when I came back they remembered me. Pulled all information up, ran through insurance and had my glasses in less than a week.

I've been going to Dr. Noel for years. He's an amazing doctor and is very informative on your vision status and how age affects your vision (if you care to learn about these things). I would highly recommend his services!

I made an appointment to get a prescription update on my glasses. I didn't need a medical appointment, having had one four months ago, just a vision check. I was quoted $75 for the check and new prescription when I called to make the appointment. When I arrived, the gentleman checking me in had trouble finding me in my primary insurance program and couldn't find me at all in my secondary plan. I've never had any issues with either plan, but he was also manually inputting the info rather than scanning it into an EMR system. He also took both insurance cards in the back room and was gone for about five minutes, which is a huge security issue for all involved. Then he told me my primary would only cover medical issues. I told him I knew that and just wanted the $75 exam/new scrip. He said $75 wasn't offered and that my primary charged $20 for a new script. I explained again that I was paying for this myself but had never been charged by my primary to process new prescriptions. I just asked for my cards back and left. This is either front-office incompetence or a bait-and-switch scenario. Either way, this is not an office I'd ever recommend.

This office only cares about the money, they have no interest on what the patient is looking for, the most important thing is that the customer pays. This morning the office admin assumed that I was trying to commit some kind of insurance fraud, I hope it is not because I am Hispanic, she gave me all kinds of reasons why they will be billing me and referred as an issue if they have to bill me directly. I told her that my insurance has not been billed by the out-of-network office I went couple of months ago, she insisted that it was an issue. Keep throwing at me insurance terminology and then she asked me if I understood, I answered, no, then she said that she can call the insurance but that there was going to be an issue. Just to be clear.... There is NO issue, I just logged in and I have no claims from 2021, last claim is from Trophy Club Vision Care from 2020. I walked away from the office, there was absolutely no reason to think that I was trying to get free service, not willing to pay or not able to pay if needed.

I've been going here for a few years now. Everyone is so friendly, the prices are reasonable, and I never have a problem getting an appointment or ordering my contacts. Definitely recommend!

One of the best eye doctors I know take care of me right away I am grateful we are that gratitude for all the work he's done for me and taking care of my eyes

Great experience. I have been going here for 18 years now.