Optical Center at the Exchange

Wish I would have read the reviews before ordering glasses from here. It's been 4 weeks and nothing. I had to call the office to get any sort of communication about my order. They will leave you in the dark and tell you to call a customer service number to get updates on your order. Is that not their job? Save your time and money and go somewhere else.

Save yourself the trouble and go somewhere else. A week after my glasses were supposed to be ready and still nothing. You'd have more luck winning the lotto than getting them to answer the phone.

So I'm sitting in the parking lot. It's an overcast Monday morning. Somehow these types of Monday's troubles seen to mount up, ya' know? Anyway, I'm running around trying to get fires put out for the family and one of those is getting eye glasses cleaner SPRAY. None at the BX, none at the optical shop. But TONYA (I hope I spelled that correctly), this ray of sunshine, told me how the prices doubled bc of a lable change but also how to make my own spray that cleans as well or better than what you purchase and it's what they use to clean in the back when you buy your glasses! CHANGE MY LIFE! also regular window cleaner like Windex will eat all the pretexting coating of your glasses so do not use those! You know she could have let me go on my merry way, saying they didn't have cleaner spray. No big. But TONYA took the time to educate me in a very kind way, and saved me money! It may have been a small thing but it was huge to me! So shout out for this level of customer service! I hope she gets a raise!

First I have been to the langley optometry and the ft.eustis. avoid langley if you can, the optometry side and the optometry store. The employees are lazy and RUDE. They mis schedule, and when you call to see if the product you bought is available yet they are extremely rude. Tanya should not be in a mangar position.

By far the most helpful and nicest staff I have ever met.

Excellent customer service and selection of frames.