Family Vision Center

Been going here for years. Dr. Orvis is great. Staff friendly. Service in a timely fashion. Clean, appropriate office I go for quality and good customer care, the office decor is sufficent. My VSP insurance is great coverage. Wide range of choices in frames. Thank you.

I had a horrible experience here! Where do I start. The office was cold and dated.The front desk was not welcoming except for one elderly person.After my visit I called and asked about my insurance. The person mumbled something. Assured me everything was fine. I picked up my glasses from a lovely young blond. I went to check out. OUT OF POCKET NOT COVERED WHATSOEVER WITH MY INSURANCE. I spoke to the owner, she claims they told me 3 times. I said, I would never have spent $500. on lenses (no frame btw) without insurance. Who does that? That's when you say to the customer, "Mrs, Hill I'm so sorry...DEAD SILENCE. Horrific experience.

At a different eye place the lenses of the glasses I ordered were made wrong once delaying shipping and then on the day I received them they were wrong. It took 14 days to get them and would take another 7-10 days to get them redone. I cancelled the order on Tuesday having lost confidence in the lens manufacturer. I have just had my fourth eye surgery a corneal transplant and my glasses being correct is super important after all I have gone through. I went to Family Vision Center to see the selection of frames they had. They had a great selection of a variety of different shapes. I went the same day I cancelled the others. I did not realize they see people by appointment (COVID). They did not have people scheduled that day apparently. Even though they weren't seeing people that day they gladly helped me find a frame I liked. The previous place had to cancel the order in the system and have it cleared before they could place my order under the new insurance. There were issues getting this accomplished and they spoke with my insurance company five times to get the order through for me. They were friendly, professional and willing to help me get this done so I could get my new glasses. I can't express enough how pleased I am with this business.

This was my first time visiting Family Vision, and I was very dissatisfied with my service. The receptionists and the doctor were great; this is not regarding them. This is specifically aimed at the individual selling glasses as well as the office manager. I did not need a new pair of glasses, but my vision changed slightly and because my insurance covered it, I agreed to get a new pair. I had expressed that I was very happy with the ones that I had and was even considering just replacing the lenses on my current frames. She picked out a few pairs for me to try on, and I ended up finding some I liked and went with them. While we were doing our consultation there was an in office birthday party celebration and the lady "helping" me was very disengaged and eating cake. When I came back a week later to pick up my glasses, I was surprised to hear that I owed $200 out of pocket. It turns out my frames were way over what my insurance covered. News to me. Additionally, there were multiple upgrades to the lenses that I had never agreed to or even heard of. She didn't go through any of those costs with me. I remember her looking at my old glasses and writing down what she assumed I wanted on the new glasses. Plain and simple, if I knew I was paying $200 out of pocket, I would never have agreed to any upgrades or frames outside of my insurance range. When I tried explaining my confusion to the lady that sold me the glasses, she kept putting the blame back on me saying that I was distracted, but I wasn't the one eating cake. When I talked to the office manager, she was extremely rude and non-accommodating. The office manager sided with her employee, and very condescendingly explained to me how insurance works and that her employees always go through everything, and that if I return the glasses, that I will lose my benefits for the year. She never offered for me to come back in and find frames in my price range and never once apologized about anything. I have never felt more taken advantage of. I had gotten my current glasses at a different vision center and knew exactly what I was getting and what I was paying for. It is wrong to hold information from customers or explain it inaccurately just to get the most money out of them. My whole family goes there, but we will be taking our business elsewhere.

Dr. Sue Orvis is the most kind and thoughtful Optometrist and catches all details for thorough and outstanding eye care!! This is the best place for vision care!!! All team members are professional, courtesy, cheerful, and empathetic for any situation or circumstance. Thank you, I will always recommend Family Vision Center!!

I stopped in quick to look at Nike frames. I went here because VSP website listed this place as a place that sells Nike. I was immediately told I needed an appointment to look at frames. I stated I was here just to take a 2 minute look at styles and colors, and would not touch any frames.. I did not want to talk to an optometrist, just to look for 2 monutes. Again I was rudely told I could not look at any frames unless I had an appointment and they were booked the rest of the day. I will go elsewhere. I immediately had a bad feeling about this place. My VSP insurance will be used elsewhere.

I've been coming to Dr. Orvis since I was 12 years old, and I am now 26. I love the way she listens and genuinely takes interest in my life and vision health! I will go to no other eye doctor :-)

Switched here due to new insurance. Both experiences so far have been wonderful, and I am completely satisfied with everything.