MAGRABi - Dubai Festival City Mall

I’m not the type of person who buys sunglasses often, but honestly, Ahmad did such a great job helping me that I couldn’t resist. Excellent Job and definitely will come back!

Omar and Jane were exceptional. Their acknowledgement was beyond par. Best customer service. Thank you Jane and Omar. (DFC store)

I recently had a great experience at this optical shop. The optometrist Jane was extremely welcoming and knowledgeable. She took the time to carefully check my lens power and made sure it was corrected properly. I highly recommend this shop for anyone in need of an eye exam or new glasses.

I recently visited Magrabi, and I had a fantastic experience! Jane was incredibly helpful and knowledgeable, guiding us through the various styles and options to find the perfect pair. Her patience and expertise made the decision-making process so much easier. I really appreciated her attention to detail and her genuine interest in helping us find sunglasses that not only look great but also fit my needs. The selection was impressive, and with Jane's assistance, we walked away with a pair that we absolutely love! Thank you, Jane, for your exceptional service!💝

I had a fantastic experience at Magrabi, where I bought my glasses. A special shoutout to Jane, who was absolutely amazing—she was available, attentive, and genuinely cared about helping me find the perfect pair. She really took the time to understand my needs and provided great advice, making the whole process smooth and enjoyable. If you’re looking for top-notch service and expert guidance, I highly recommend asking for Jane!

I ordered a Prada Glasses, when i went to receive it was v loose and I refused to receive it. However, it is been more than 3 weeks now and the branch didn’t refund my money. I am the one who follows up with them for a week now, whrn I asked for the proof of refund to follow up with the bank for such significant delay, Dr Loay told me that there was an issue with the refund process!l and the card rejected the transaction! I have no clue why? So again he requested my IBAN to send the money as a bank transfer, however till now I received neither any form of refund proof nor the money in mu account! Unfortunately v disappointing experience, last time with Maghrabi.

The collection is amazing! Highly recommend Jane, she made the experience seamless

I recently had the pleasure of being assisted by Jane during my visit to the store, and I am thoroughly impressed with the service I received. From the moment I walked in, Jean’s attention to detail and professionalism stood out. She patiently helped me navigate through the selection of glass frames and provided valuable insights on choosing the right lenses for durability and reliability. Despite being a customer, Jean treated me with the utmost care and made sure all my questions were answered. Her expertise and dedication to ensuring customer satisfaction are commendable. I highly recommend Jean to anyone in need of exceptional service and guidance when it comes to eyewear. Thank you, Magrabi for such wide collection and great team!