Gitanjali Eye and ENT Hospital

Deeply Disappointed – A System That Needs Urgent Fixing I visited Geethanjali ENT today for a follow-up, traveling over 50 km on the advice of Dr. Arun’s father, Mr. Balachandran, specifically for an audiology test. To save time, I called ahead. The staff member who answered confidently said no appointment was necessary — just walk in. Reassured, I arrived by 10:30 AM and was told there weren’t many patients and I wouldn’t have to wait long. What followed was hours of waiting with zero communication or clarity. After an hour, my wife asked a nurse about the delay, and we were told I’d be seen after three patients. But time kept ticking — one hour, then two. Walk-ins kept pouring in. The waiting area was full. Yet the token numbers didn’t move. Each patient consultation took nearly 30 minutes, and still, no explanation was offered. I approached the nurse again, politely asking for clarity — not to argue, just to understand how the system works. She responded respectfully, but ultimately said, “Only Dr. Arun decides who to call next. I have no control.” Even more confusing was when I was told to approach HR if I had concerns. HR? What role does HR play in patient handling? Are they now also responsible for managing clinical queues and experience? This confusion, lack of process, and complete absence of transparency is shocking for a clinic of this repute. This isn’t just about me — it’s about every patient who sits silently, waiting for hours, drained and helpless, because they believe the doctor is the best. But no expertise justifies disorganization or misleading your patients. If you’re truly one of the best, then let your system reflect that. Don’t waste people’s time. Don’t hide behind titles and roles. Don’t train your staff to say things that aren’t true. People deserve honesty. They deserve a basic level of communication. They deserve respect. Today, I left not only disappointed but disheartened. I came with trust. I left with regret. I will never return — and I sincerely hope others demand better. Your reputation doesn’t give you the right to play with people’s time or hope. You have the resources. You have the people. You can fix this — if you truly care.

5/5 Dr. Arun B. Nair is an exceptional doctor. I had been searching for the right place and doctor to remove stone from submandibular duct and came across several hospitals in UAE as well as in Kerala and most of the doctors suggested to remove entire submandibular gland. But Dr.Arun B Nair suggested to perform a submandibular sialendoscopy(stone removal with stenting ) instead of removing entire gland .Moreover none gave me the level of confidence and reassurance I felt at Gitanjali eye and ent hospital with Dr. Arun B Nair. The care before, during, and after the procedure was top-notch. I’m extremely happy with the outcome and grateful I chose Dr. Arun and his team. Highly recommend for anyone considering this procedure, any ENT and opthalmology related surgeries!

Excellent Care and Successful Surgery I would like to express my heartfelt gratitude to Dr. Arun B Nair and his team for performing a successful stapedectomy surgery. The entire experience, from the initial consultation to the post-operative care, was exceptional. Dr. Arun’s calm nature, his ability to explain the procedure, address my concerns patiently, and provide reassurance was truly impressive. The surgery itself was a success, and I am thrilled with the results. My hearing has significantly improved, and I am grateful for the doctor's skill and precision. I would highly recommend Dr. Arun and his team to anyone in need of ear surgery. Their dedication to their patients' well-being and their commitment to delivering outstanding care are truly commendable. Thank you, Dr. Arun, for gifting me a second chance at better hearing. I am forever grateful. It’s one of the happiest moments of my life.😍😍

Overall good service and hospitality. Parking facility not satisfied. I had 2 consultations with 2 doctor ambika shetty mam and sarath ravi sir ( both of them very much experienced and highly skilled) and i had a small retinal laser which was done by sarath sir . I was bit scared before the laser procedure .but the staffs were there with support throught the procedure . Thank u Geethanjali and moreover thanks to sarath sir 🔥🔥

Very good ENT specialist! Dr. Arun B. Nair provided us with valuable advice for our child's care, which greatly helped in managing our son's ENT issues. His expertise and guidance were truly commendable. The only downside was the parking congestion and slight delays from the supporting staff. Otherwise, a highly recommended doctor

Went here with a friend. Within one hour, the ear wax was removed, as well as her eyes were checked. Excellent and Safe service. Parking is limited. The hospital is wheelchair accessible. Ground floor hosts Ophthalmology department whereas the first floor hosts ENT department.

I recently visited Gitanjali hospital for my sons treatment and was satisfied by the exceptional care and service I received. The entire staff, from the reception to the nurses and doctors, were warm, courteous, and highly professional. The facilities were clean, and well-maintained. My doctor Dr. Arun was outstanding - knowledgeable, empathetic, and took the time to explain everything clearly. I highly recommend Gitanjali to anyone seeking top-notch medical care. Thank you to the entire team for a wonderful experience!

Today I accompanied my father to gitanjali eye hospital, vazhuthakkad for his cataract surgery seen by Dr. Ambika shetty. She is very care and oriented. "Facilities, staff service, and overall experience were excellent".