Cargus Eyecare By Brookstone

Dr. Cargus is super sweet but after my appointment it can be difficult to get anybody on the phone. I've been trying for two weeks to order contacts online, the company says the eye dr is not responding to their requests for my prescription. I called a few times before finally getting someone on the phone myself to ask for a copy of my prescription.

Hello everyone. I would give this no stars but I can't. So I went in to get my exam and everything was good. I gave them my insurance and payed and was told 2 to 3 weeks for my glasses. A month later and 2 calls to the office with no return phone calls and no glasses. Called my insurance company and they didn't even file with insurance much less send the glasses off to the lab. Do not use this office if you want to get your glasses. Wish it could have been a better experience.

Dr. Cargus goes above and beyond to make sure the patient is fully aware of the exceptional level of care that has been provided. I don't trust my eyes with anyone else.

My account was deactivated due to a insurance name error, I was told that I couldn't be seen again, because the insurance made a name mistake. My daughter is a Jr. instead of looking at the dob, the claim was rejected. Nobody ever contacted me about the mistake. I called to get contacts and was told, I couldn't be seen anymore because the insurance company had called to see which person was seen at the clinic, me or my daughter. And the " doctor " felt like that was bad business because it was implied that the office was doing fraud.

Dr. Cargus is a great doctor. The visit went well. But I wasn't seen until 1 hour and 15 minutes after my scheduled appointment. I love a medical professional that respects my time.

The doctor is nice but the rest of the staff is scatter brained. If you want your prescription filled take it elsewhere because they're so unorganized and they do not return phone calls either!

She's 100% present. She explains everything and very knowledgeable 2022- Still amazing. She is competent, caring and is thorough in exam, explanation and compassion.

I have been going here since 2010 After today I will not be returning I've called for a whole month to order contacts and didn't get an answer until October 23 So today I decided to stop by after my doctor's appointment in the area to see if they were back since i couldn't get an answer by phone and two other customers where waiting as well Dr Cargus pulled up got out her vehicle and was screaming,talking loud, and was rude to all 3 of us and let me remind you that the other two customers where elderly and the elderly man really couldn't speak English she walked to my car and said what do you want me to do because your order isn't here I have a life outside of here and problems at home I have a sick child at home and she ask us why where we there without an appointment I mean I only wanted contacts that she supposedly had ordered but who knows maybe the elderly people had an emergency so I drove off called her back and left a message saying don't place my order,through my file in the trash because I want be returning as a customer because the way she spoke to us was very rude and not professional at all and l feel if you have problems at home leave them there don't bring them to work and take it out on your customers After today she lost my business and I'm not giving any stars not even one