Visionworks The Pavilions at Talking Stick

All the staff were super friendly and helpful. The Dr was great in educating me about my contact use. I have been wearing contacts daily for the past 30 years and he was the first one to explain how wearing them daily for as long as i do is affecting my eyes and sight. Not excited to wear my glasses more but i do appreciate knowing that if i don't change my habits now, i may lose my ability to wear my contacts at all in the future. In choosing my new glasses, the woman who helped me find the right frames for my face was very honest regarding what looked good and what did not. I appreciate honestly and feel confident with my selection.

I had an excellent experience. Amanda greeted me warmly and the doctor provided me with valuable feedback. Amanda went above and beyond to explain my coverage for glasses and contacts. She even helped me choose my frames based on my preference. I highly recommend!

The doctor was very nice an knowledgeable. The sales staff are horribly rude and inconsiderate. When I tried on the frames, the staff member only said "look at me" and just put a dot somewhere, taking less than one minute. My progressive lenses are completely incorrect. They did not measure or even take the time to have me sit down to ensure the lines were correct. The doctor said give it a month, which I did. They have continued to get worse and worse to the point where I have to hold my neck way back to even be able to see the computer, which I use all day for my job. I am now having headaches everyday in addition to the fact that I cannot see. I called and the rude staff member who answered the phone told me that it's only 100 days to return and there was nothing they could do about it. I honestly have not wanted to go back there due to their behavior. The mistake was on their part, not mine. Telling everyone I know to stay away!

Very friendly staff and no high pressure tactics. Great experience with the doctor, very friendly and efficient. Very good experience all around. Loved the selection of glasses too, it was hard to narrow down my choices!

The doctor and receptionist were very nice, but the sales team was extremely rude. They ignored my husband and me, didn't even say hello, and seemed annoyed when we asked a question. They offered no help in choosing frames or explaining our benefits. The whole experience felt uncomfortable. Some of the frames were broken, and most looked dirty. We ended up leaving without buying anything. We won't be going back and will take our business elsewhere.

This is by far the worst eyeglass purchase experience I have ever had. I picked up my THIRD replacement pair today and just found two large smudges on each lens. I have been trying to get a new pair of glasses from this store since 12/31/24. The first pair had lens defects and was sent out for two weeks for a replacement. The second pair had a scratch on the lens, and the manager scoffed at me when I told him I wanted them sent in again. Two weeks later (turnaround time for replacements), I got a third pair. I was then confident that the prescription was also wrong. After them not letting me see the optometrist even though I had an appointment (stating those types of appointments aren't really available on a Saturday and being very condescending about it), I FINALLY got to see the optometrist, and my Rx was indeed wrong. So I had to endure two weeks of an incorrect Rx for no reason since I was denied seeing the optometrist the first time. Today I picked up my third replacement (fourth pair total), and there are two obvious smudges stuck in the film of the lens since it won't come off. I called, and the retail employee, with no empathy for what I have gone through at their store, told me she "doesn't know what to say since I checked them myself and they were fine.". They are obviously not fine. So this will be my FOURTH replacement pair of glasses. I would have gone to a different provider long ago if it weren't for me being locked into this location because I used my insurance for this order. I will never recommend this location to anyone and am most upset at their lack of empathy and dismissiveness. The optometrist is the nicest person who is surrounded by apathetic customer service reps that do not care about their customers. I will also be reaching out to Visionworks Corporate now that this will be my THIRD replacement due to defects and fourth replacement overall. *Note that in the photo of the lenses, those aren't wipeable smudges. They are sealed into the lens coating itself, making them UNUSABLE. How it passed inspection at both the depot and at the store is beyond me and indicative of a lack of care by employees. EDIT: Three weeks later, my glasses are ready for pickup. However, the manager wanted to be there to inspect them with me before taking them home. I just called and found out that he is is on leave for the next two weeks. So it will be OVER 4 MONTHS from ordering the glasses to getting a defect-free pair. In addition, the response from management below is disingenuous. I emailed them the day I posted this review and they said they would call me. They never did.

I had a great experience at Visionworks. Although the store was short-staffed and I was initially told I would need to wait, one of the employees kindly came off her lunch break a few minutes early to assist me. She was very helpful and made the process efficient. They also had a great selection of frames, and she took the time to help me choose the right one for me. I really appreciated the extra effort and customer service.

They listen not just hear. Smiles even though they may have issues but you can't tell. Cause of their smiles and understanding along with patience. Thank you .