Eye Doctor

Been going to see this doctor since I was a young child. It's sad that I have to go else where. I made an appointment over a month out. Had to reschedule since the doctor had something come up and I have to wait another 2 months? I remember as a kid I could get in the place a week or 2 out.. I hope they get it figured out for future clients.

I recently moved back here after being away for over 25 years, l would have given them a 10 star review if it was just based on the EYE EXAM but the customer service was terrible and no one apologize, l had a set appointment waited for almost an hour no one said anything once l got back there they had me mixed up with another patient again no one apologized. Once l was in the back waited another 30 minutes Came up front ordered glasses it was different as well his name was Patrick Husband went the next day GREAT EXAM BY DOCTOR! again we both had appointments he waited over an hour and dealing with several issues with our insurance not on the insurance side but Patrick, it has been a nightmare the insurance company had to call because we were given the wrong information he has been rude and very cold, l will continue to use them because of the Doctor but it has been a nightmare dealing with the customer service and Patrick and no one has apologized Being new to them and us both using them has been very frustrating. Next year we may look for another DOCTOR or maybe she will be at another location where the people are treated with respect and with dignity. Customer service is so hard to find. It's not something that can be taught either. You have it or you don't. I've been in the healthcare and Legal field for over 30 years and I realize that people have lost businesses lost people who would have supported them but the Customer Service was horrible. This was not a good experience for us at all, neither myself nor my husband. even though I talked to Patrick several times his tone and customer service skills were a -0 My husband has been on the same job for the last 30 years. We've had the same insurance never had issues with any of it It was not an insurance issue. It was a in-house issue with them. There is so much more that I can say, but this is enough. I think I just so disappointed very disappointed. first impressions are everything and I told him that when a new person is coming into your business bringing you business with so much competition around you you would think that it would've been Treat it better. Customer Service can either grow a business or destroy a business and I'm so disappointed with that part Of the business again, great eye doctor, great eye doctor

The entire office was very pleasant. The front desk person told me and my daughter bye by name. The optometrist found that my daughter had been misdiagnosed for 3 years. She also caught the beginning of a condition that I have. She was easy to understand. Most offices take 4-6 weeks to receive your glasses. The expected wait is 2 weeks. If your child is on medicaid they have the best selection. The selection for myself was vast.

You are treated with respect from the moment you walk in . Love the armoires set that glasses are displayed in.

So disappointed I could cry. After wearing the same pair of glasses for over 10+years, this place was referred to me. I love the receptionist, she's very nice and friendly. The doctor herself wasn't bad. The lady who gave me my glasses once they came in was not friendly. I was given someone else's glasses and immediately returned them. Once I got mine and tried them on I told the lady they were hideous. I looked like Jeffrey Dahmer's half sister. The glasses are HEAVY, don't fit my face at ALL and totally useless. I made 2 calls and left messages about these useless glasses and no one, not one single person called me back. Here it is a year later and I'm still wearing the over 10 yr. glasses that are in such horrible shape it's pitiful and stuck with brand new glasses that need new frames, adjusting or something. I don't have money for new glasses. I just wanted them to fix these so I can wear them. Is that too much to ask? I pass by this place EVERYDAY on my bus and sigh .

Dr. Divett is great. I've been going for years and it's been progressively worse each year. I ordered glasses in April. They were supposed to be in within 5 days. The day after I ordered I got a call to pick them up, I made arrangements for them to be picked up. Discovered once I got them that it was the floor model, just the frames with the plastic lenses no perscription, the wrong color. I called and was told I'd have to bring them back before they would order the correct ones. I was not able to make it back in a timely manor so I called to see if they could email my prescription so I could order online. After 15 minutes of explaining that I would have to take additional PTO in order to make it in time they agreed and said Patrick would send it to me. I guess Patrick forgot how email works because I have yet to get it. Long story short, get your eye exam there but order your glasses elsewhere!

Dr Boyette and her staff are the best. They take the time to listen to your concerns and help with them. The optical team will assist you in finding the best glasses that suite your style Thank you!!

I brought a brand new frame in because she doesn't have any hot pink frames. When they were returned to me, someone had broke the left temple on it. When I called they blamed my VSP for doing it, with no offer to replace my frame. My husband and I have been good customers, but we won't go back.