TLC Optometry

Optometrists have always had a difficult time figuring out my prescription due to a challenging astigmatism. I was skeptical about getting an eye exam in a Costco but my old prescription was not working well for me and I feared it was time to change from a single vision lens to a progressive. Dr. Concepcion and her staff were great. The exam was quick, easy and thorough. We discussed all my concerns and pertinent medical history. I walked out, ordered my glasses and felt excited to get my new glasses because I had confidence that she had gotten the prescription right. One week later I got the call that my glasses were ready. I went the to pick them up and from the first time I put them on they were perfect. To my surprise, adjusting to the progressive lens was not an issue. I would not hesitate to go here for your vision needs.

Dr Kim is great! She was very fast, but very thorough and got my prescription just right. At the end of the exam she showed how I'm seeing with my current prescription and how I'll be seeing when I get my new glasses. Highly recommend.

I've been going to TLC for almost 15 years, and can't say enough good things about them. I've seen both Dr Concepcion and Dr Kim, and they are both fantastic. I have a very heavy astigmatism in one eye on a weird angle (Dr Kim said it's a 1/1000 case) and they do an excellent job of helping me manage it and get glasses that will work the best they can (I tried switching to a well established doctor closer to home once, and it was a disaster). They also did some routine imagining on my wife's eyes and caught a condition that if left untreated, she could have gone blind. So they saved her vision that day. I would never expect such top-notch optometrists to be hiding inside a Costco, but I'm so glad I found them.

On October 31, I visited the office to schedule an appointment. I explained to the assistant that I need a prescription for contact lenses and that I had never used them before. I was given an appointment for November 2nd. As usual, on the day of the appointment, I received a reminder about it. On the appointed time I arrived at the office but they refused to provide me the service! They said that today they only do prescriptions for glasses, and that I should have warned them that I wanted contacts. But I warned the assistant about this 2 days ago, when I made the appointment! Current situation is the assistant's mistake! And the assistant's mistake became my problem! I was upset, I didn't receive medical service. I lost a lot of time and a working day. And the doctor's assistant and the doctor continued to act as if it was not their fault, like it's my own fault. This is a completely unethical attitude towards patients. This is an absolutely disregardful attitude towards other people's time. You can't treat people like that Terrible service.

Every touch point at TLC Optometry inside Costco Citrus Heights was great! The optemtrist's assistant, the optometrist, the lovely lady who took my order for glasses and contacts, and then the gentleman who fitted my glasses when they were ready... All of them. Quick top-notch service, great exam equipment, great products. Very happy!!

I've been going here for about three years now and Dr. Concepcion is so sweet and her office staff is consistent and super nice as well. You get in and out fast but I never feel like I'm being rushed out, she answers all my questions and seems to really care and she also has caught really small changes in my vision that could potentially be causing issues for me. I also don't feel like I'm being robbed (self pay) they're super transparent about pricing and it is very reasonable.

Very good service Contact Lens Exam - 20 min ready