Coachella Valley Optometry | Coachella

This place does not care about their patients! I ordered a pair of glasses that I need for work at the beginning of September. I was told everything was good to go AND paid a good amount of money for them. About two weeks later, I was notified that they weren't able to make my glasses even after reassuring me that everything was fine. On top of that, they didn't want to refund me. There's been a lot of back and forth with this situation one minute they say yes, then no, then yes again it's RIDICULOUS! Mind you these are glasses I NEED for work! I was later told they were finally able to make my glasses BUT I'm still waiting to receive them! I was told I would get them in 2weeks and it's wayyy overdue, which is frustrating they might as well give me my money back! And every time I ask for an update, I get the same answer "They're in the lab" This place does not keep its word whatsoever. Before this, they had already messed up my contact prescription, which should've been my first red flag. I tried giving them the benefit of the doubt, but after this experience, I definitely wouldn't recommend this place. Absolutely ridiculous!

It was my first time getting glasses, and everything felt confusing at first, but Aide was so detailed and patient. She explained how my prescription works and what astigmatism means. She helped me pick my favorite pair (even though I tried on a million ) and made me feel so comfortable wearing glasses. Now I even want to buy more styles! My glasses arrived on time, and I'm absolutely in love with them. I'll definitely be coming back to see her for more styles and sunglasses -- highly recommend, excellent service and care!

High Tech, Low Touch, Efficient but not personal. Felt like I was a biology project for a college student to process as quickly as he could. If I asked something I got the "i am smarter than you" style of answer. Full exam in and out in under 45 min. Staff asks you the exam questions with their back to you and they stare at a computer monitor. NO EYE contact. About the ONLY person with sales skills was the dispensing optician. However I think I'll spend my lens and frame money someplace else with a more patient/customer focused group. (I'll add in those 45 min. I was the only person in the place). They did make a follow up call about my review. I texted back a good time to call 9:30am the next morning; and they even missed the call back opportunity to discuss my service concerns. Not much they can do as insurance paid for the exam. I am not looking for a financial adjustment. But just wanted my questions about visual acuity answered. Specifically my left eye. Oh well such is life. Sometimes you can't get what you need.

My experience with CVOptometry was wonderful. Dr. Tyler Horton was very compassionate and caring. His examination of my eyes was very thorough. He was very patient, and answered all my questions. The staff was very professional and kind. I will definitely refer my family and friends to CVOptometry.

This was my first visit to CV Optometry. Being such a busy clinic, I did not have any problem waiting for my turn to be seen. The staff had an efficient process of getting the patients thru in a timely manner. I saw Dr Ann Le for the first time and was very pleased with how she dealt with me and my eye conditions. I appreciated the time she spent with me. She was very pleasant, polite and knowledgeable. She has a warm and caring personality that made me at ease talking to her. Sara, one of her assistants, was courteous and was helpful with my choice of glasses. Thank you for a good service.

Had a good experience when going in, same day appointment. Everybody was very nice and helpful. I would definitely recommend.

Being the first time I visited the Coachella location, it was clean and spacious. I also loved how my daughter was able to have her follow with no problems. Thank you

All the staff was very nice and efficient. There was a point when it got pretty busy but even then, there was minimal wait time and everyone was helped very quickly. The doctor was very nice and explained everything thoroughly.