Folsom Optometry Center

I have been a client here for 2 yrs. I've seen 2 doctors and was impressed with both. They are very thorough and explain the findings in a way I can understand. I've also been in several times for adjustments to my frames as well as lens corrections. They are very accommodating. Everyone I've worked with has been great. I always call for appointments, and no issues with the appointments being canceled as mentioned by another reviewer. The only item that might be improved upon is frame selection. What they offer seems pretty standard and on par with other eye care centers of a similar size building, so not a complaint, however I move a lot and have found better selections (edgier, more unique styles and brands) at my previous vendor in Campbell.

This place is chronically understaffed and provides poor customer service. Case and point: I had my prescription glasses ordered, that transaction went without a hitch. The poor service developed when they told me that glasses were ready; however, I had to make a separate appointment to collect the glasses. Fine, I made the appointment, showed up few minutes before my appointment, then the staff tells me that the optician is on lunch break and that if I wanted my glasses adjusted, I needed to wait beyond my time of appointment. So I waited. At some point, the optician handed my glasses in a bag. I put on my glasses, realized it needed adjustment. I handed back the pair of glasses. She takes it to a back room and, after some time, returns the glasses. However, later I realized the glasses needed more adjustment. The next day, I stopped by the place to get the new pair of glasses adjusted, they told me to come back when I had an appointment. The following day when I called to make an appointment, they tell me that their system is down, so they could not offer an appointment. Really? To get a new pair of glasses adjusted, I had to face these impediments? This level of poor service is inexcusable. When you pay hundreds of dollars for a pair of prescription glasses, you expect the provider to adjust the glasses without significant hassle. Unfortunately, a lot to be desired about the service model of this establishment: so, buyers be aware. Do not expect a reasonable level of customer service when you do business with this provider.

I called on 7/09. I have a contact stuck in my eye. After ten minutes on the phone, the receptionist said there were no doctors at this location. She gave me the number of their Carmichael location. I called, they couldn'help but suggested that they could make an appointment for me at their Sacramento location. Obviously they haven't ever been in this situation.

It's fine. It was much better before the corporate buyout. Now you hardly see a doctor - a tech does nearly everything. There is no longer price matching. I was able to save $120 on my co-pay by getting the prescription and taking to Costco. They used to price match but now everything is serving the investors pockets rather than taking care of the customer.

They have now on two occasions removed my appointment from the computer and when I arrive they tell me I can't be seen. I have adjusted my schedule to make the appointment on the day but they don't seem to care. So it's time to move on from them. Customer service isn't there. I suggest going elsewhere for your eye care.