Total Vision Lake Elsinore

These guys are literally the best out there. I tilt my hat to a worker named Steve there. When I was first learning and getting my glasses, he made sure that I got the best deal possible. On top of that he was very clear about everything! He broke the hardest stuff down so well a child could understand it. Which leads me to my last thing. I accidentally broke my glasses . But thanks to what steve told me earlier, I knew I could call. I should be getting my new frame next week sometime . You guys go above and beyond for your customers. Each one of you are some of the nicest people I've come across honestly. You have a customer for life, thank you.

Did not have to tell me I didn't need another eye exam could've just went ahead and build my insurance for that and check for glaucoma and do all that stuff and it wasn't necessary because of my last exam was just six months ago what an honest doctor and a great place to go. This is the best place I've ever gone for eye exams, and glasses.

The glasses they sold me are of very low quality and have fallen apart 2 times so far, the metal arms of the glasses turn green like fake gold and the metal is very low quality as well. Their lenses scratch easily, I've never had a pair of glasses scratch this easily.

The receptionist staff and Dr. Connor and Steve we're so kind and patient and educated me on my benefits and what was available to me. Great quality of service and extremely knowledgeable and helpful to their patients.

I want to say this is NOT Mission Optometry anymore!! Mission Optometry and its accounts was bought out by this corporate office, so if you are expecting the same service you've received for years, not going to happen! A lot has changed since Dr.Joyce is no longer here. I really miss the old customer service staff up front. The new staff is rude and extremely unhelpful. Here is a perfect example. When getting an eye exam that they are PAID to do by your insurance, TOTAL VISION does not measure your pupillary distance unless you want to buy their $300 eyeglasses from them. Usually, you can to Costco and they obviously measure your PD like a decent optometry office would, and provide it with your prescription. This dumb , greedy company likes to charge you an additional $15 fee to measure your PD that they are already being paid to measure by your insurance! Now, the eye doctor I saw was unfriendly and blatantly assumed after 15 years of contact use that I sleep with them in and that's why I have dry eyes? Just assuming something of me and making an assumption instead of helping point me in the direction of e the drops to help (btw another optometrist i saw recommends BLINK drops for contacts). He was not personable, didn't greet me, sat awkwardly in the exam room not interacting. Just save yourself the hassle and don't go here.

Anusha has been one of the best help while i shop for sunglasses. Very helpful and kind. Helps you pick your style.

Dr. Jeff Connor is the worst optometrist I have ever encountered. I really wish I had listened to the reviews. He was extremely rude and discriminatory by questioning my deafness, which was completely unwarranted. I didn't come for a lecture on whether or not I should be driving; that's not his place to decide. This clinic is terrible, and I've never experienced an optometrist who would question my deafness like that. I do not recommend this place to anyone.He even suggested revoking my driver's license despite the fact that I've been driving since I was 21 and I am deaf. I felt belittled during the visit, and I'm definitely going to report this to the ADA. This kind of behavior is unacceptable.

Steven was ABSOLUTELY AMAZING!!!! He was very personable, honest and educated. We didn't feel like he was just a sales man trying to get us add ons that we don't need. He was very attentive and down to earth! Thank you so much! I wish we could give 100 stars