Eye Physicians of Long Beach

Absolutely love the staff. Everyone was so friendly and exceptionally helpful. Dr Hertzog is amazing. He made me feel extremely comfortable and confident with my decision for lens replacement and the outcome was amazing. The day of the surgery he made sure to check on me before to reassure me and again after to ensure I was without pain or any issues. I'm so pleased with the outcome of my left eye. I can't wait to get my right eye done here in the next few weeks highly recommend this group and Dr Hertzog.

I don't typically write 1 start reviews, especially for doctor's offices, but this is a very shady place. Was told I could get a YAG laser for floaters here a while back and paid over 300 dollars out of pocket for an examination of my floaters. When I arrived, all that was done was a typical eye exam that I already had gotten with my treating ophthalmologist. When I asked about my actual floaters for the YAG laser treatment, the doctor looked surprised and it was clear he didn't even know that the sole reason I was there was for the assessment of my floaters for the treatment; he refused to assess accordingly and said I was not fit for the procedure without ever examining my floaters. Any further inquiries about my eye isses were simply brushed off as just my cornea being "weak". I was flabbergasted at the lack of care, but at that point just wanted to the get hell out. $300+ bucks for nothing. I was later gratuitously called by who I remember as the office manager to send my records to my treating doctor while oddly being put on speaker phone. When I told her it would be up to my discretion at a later date to send myself, she LIED and vaguely said something along the lines of it was against HIPAA to do so and proceeded to press to for her office to send it themselves. Unfortunately, I did not know my HIPAA rights enough at the time and let her do it for who knows what reason. My treating ophthalmologist did not mention or refer to their report at all during my next visit. Looking back, I clearly was ripped off, manipulated, and disrespected. Shame on them.

Dr. Martinez is excellent but the office management has gotten very poor. I had an optician exam in October an took my prescription into Costco and they had to call Eye Physicians to verify the prescription. One number had a plus sign when it should have had a minus. Fortunately Costco had filled my previous prescriptions and caught the error, but if I had gone to someone new I might have paid for eyeglasses that were useless. Mistakes happen, so I held off on a review. I wrote a letter to Dr. Martinez in December 7 and put it in postal mail asking for some reassurance that a mistake like this wouldn't happen again. It is now January 11 and there has been no response of any kind. I received an email from Eye Physicians today letting me know that I could now pay online using Phreesia so I am sure they know how to reach me. I rarely post negative reviews but I'm hoping sharing my experience might result in some changes for the practice.

There was plenty of parking behind their building. Once I headed in there were several large signs pointing the way to their entrance. The receptionist staff are fantastic. I was really impressed by the nurse and Dr. Hertzog. They were both friendly, easy to talk to, and knowledgeable.

If you are earnestly looking for an eye Dr. you can stop your search. From the time I walked in Dr Hertzog's office I knew I had found my surgeon. The entire staff guides you through the process and lets you know what they are doing step by step. From the consultation to post surgery they all were First Class. I had cataract surgery and I am absolutely delighted with the results. Please do yourself a favor see Dr Hertzog and staff. They will be a wonderful addition to your eye health.

It took an entire hour past the appointment to be able to see the doctor. This used to be the case ages ago, but recently they had worked on it and appointments were being adhered to in a timely manner as they should be (hence having an appointment). It seems that couldn't keep up the good work long enough and it's back to taking forever to see a doctor even when you have an appointment.

I had surgery with Dr Lorenzo and I can't be any more happy! He did both of my cataracts and I see so clear! The best I've seen in years. I highly recommend Dr Lorenzo and his assistant Bryan and Narong. The office is also very organized. My life has been changed because of how well I see. Thank you Dr Lorenzo!!

I went to my regular optometrist to get my presciption updated as I really couldn't see that well anymore. He told me I had a cataract and said he couldn't write a prescription that would get my vision any better. I called my PCP (Dr. Chloe Su of Memorial Care, who is great too!) and she referred me to Eye Physicians of Long Beach. I called them and they gave me an appointment with Dr. Lorenzo the following week. I was expecting to wait at least a month to see a doctor. Dr. Lorenzo and his team were super professional and caring. They scheduled my surgery for the following week! Dr. Lorenzo was awesome throughout the procedure and exceeded all my expectations. Now that the surgery is over, my vision in that eye is better than 20/20! I haven't see this well in years! Thank you Dr. Lorenzo and your awesome team for my vision! I couldn't be happier with the results!