Warby Parker 2nd & PCH

I came in today determined to finally get new glasses -- no appointment, no plan, just pure motivation to stop putting it off. As soon as I walked in, I made eye contact with Tanya, and she made the entire process so smooth from that moment on. I showed her pictures of the glasses I wanted, and she quickly went to grab them for me without hesitation. I was doing my best to explain what I was looking for, and she immediately pulled out her notepad and pen, writing things down and visually showing me what she meant as she explained. That meant a lot to me. She found the exact pair I had in mind, but then casually pulled another pair that wasn't even on my radar. And wow -- I'm so glad she did. I usually stick to basic colors, but this pair was a muted green -- subtle, not too bold, just enough to feel different. I fell in love with how it looked on me. It felt like the new style I didn't know I needed. She even helped me secure a comprehensive exam appointment the same day with Dr. Tran. After roaming around the plaza for a bit, I came back right on time. Dr. Tran was incredibly sweet and accommodating. She never made me feel like I was overthinking my questions. Instead, she explained everything clearly and visually, which I truly appreciate as someone who processes things by picturing them in my head. She made it all feel easy -- and honestly, made adulting feel a little less overwhelming. After the exam, I was introduced to Will, who helped me with the transaction. He explained the insurance and shipping process thoroughly and was patient when I had follow-up questions. Everything felt clear and straightforward. By the time I walked out of Warby Parker, I was smiling -- proud of myself for coming in alone and finally accomplishing something I'd been putting off for so long. The entire team made the experience empowering, smooth, and even enjoyable. Thank you, Tanya (I hope I spelled your name correctly!), Dr. Tran, and Will for making this such a positive experience. I truly appreciate you all.

Danielle helped my partner and I today and was extremely helpful and friendly, making sure we were able to order the frames we chose in suitable sizes/colors and diligently ensuring we were still able to maximize insurance benefits. Happy to suggest options while also giving plenty of space to browse and decide. Everyone working on this store seemed very approachable and knowledgeable, there was a wide selection of frames available to try on (important since what looks good online doesn't always look good on your face), and the whole experience was fun and efficient.

Warby Parker has excellent service and very fashionable selection of frames. But the most important aspect to me at this time was the price. My insurance doesn't kick in for a few months so this is an out-of-pocket expense. I was able to buy two pairs of glasses at WP for a few dollars more than one pair at Kaiser.

Mr. Chris truly came to our rescue while we were out-of-town tourists. Our only pair of glasses broke and needed a small screw repair. He took one look at them, immediately got to work, and had them fixed in just a few minutes while we waited. He was incredibly kind, attentive, and polite the entire time. He even refused to charge us for the service. His generosity gave us so much relief, and he honestly felt like our hero. We are extremely grateful to Mr. Chris, his store, and his team for their kindness and outstanding service.

Great service and a seamless process! The eye exam was fast, and the team was very friendly. I loved the relaxed atmosphere while picking out new frames. They went above and beyond by processing my insurance for me and even refitting my old glasses from a past visit. Super convenient and professional.

Stopped into store hoping to order new glasses with 50 mins to closing time. I had a prescription with me. Service was great, quick, informative, and price for 2 pairs cost the same or even less than my one pair that I bought appx 4 years ago from another Optometrist/optician. So glad I decided to stop in Warby Parker!

I had an amazing experience at Warby Parker Long Beach! Chris assisted me with adjustments on my glasses and now they fit perfectly. His customer service was truly top-tier -- friendly, attentive, and efficient. The whole visit was seamless from start to finish. I will definitely be back. Thank you so much, Chris!

Great experience with the instore team at the Long Beach Warby Parker at 2nd & PCH mall. Friendly, patient, helpful and informative. Looking for glasses frames is always a bit stressful for me. The team picked out great choices for me and saved me from having to scour the hundreds of frames. Thank you Will, Danielle and Dr. Tran.