Costco Optical Department

It's really zero stars. We're new to Manteca, but members to Costco so since it was down the street, thought I'd would be a good place to start for an Optometrist. NOPE! Left two messages with no call backs. RED FLAG! Moving on...

The organization of the optical department is horrible. Someone needs to organize the flow. The wait times are painful it does not matter if you pull a number. They don't go in order. They take all the pickups first even if you have been waiting for 30 minutes. This does not help the customer satisfaction and it does not make the wait times any shorter.

I had an amazing experience at Costco Optical thanks to the really good service from Mika! From start to finish, she was patient, knowledgeable, and so friendly. Mika really took her time to walk me through all of my options, answering every question thoroughly and making sure I felt confident in my choices. It's rare to find someone who truly goes above and beyond like she did. She made the whole process smooth, stress-free, and even enjoyable. Costco Optical is lucky to have her! A few key points, I came about an hour after they opened during the week so it was not busy and I already had a new prescription, she helped me with frames.

I just had my yearly eye exam with Dr. Kaur at the Manteca Costco. I'm still waiting to get my glasses. I hope the RX is correct. This is my first time going to Costco. I've ALWAYS gone to a regular eye doctor. My exam was literally no more than 5 minutes and she was rushing me out the door. I'll be shocked if my RX is correct. Won't make this mistake next year.

I made an appointment, when I came in an adult with her two children came in after me and they took then before me. My appointment was at 5 and I wasn't seen until 5:45. The receptionist told me I could go shopping there would be plenty of time. Then when I came in the doctor doesn't ther minutes on each eye. I have been going to optometrists for 30 years and have never had this happen before. I ordered my glasses and when they came the prescription was wrong in one eye, probably because it took her 3 minutes to examine it. So I had to come back, make another appointment, and waste my time. As I sit here she is 10 minutes late and trying to read the review I've written rather than help her patient. Btw she spent a total of 12 minutes examining the person in front of me. It's like an eye-mill here. Do not go here if you want a legitimate examination. And now I have to go see another optometrist because she did it wrong, again.

The staff here are awesome! On top of they accepted our Cobra/VSP Insurance and there was very little out of pocket money to get my daughter her contacts for the year. Special thanks to Maria and her crew of ladies that all spent time helping my daughter get practice with those contacts!

Had problem with the glasses that were issued to me. They declined to make this right by setting up a new appointment to recheck my earlier exam, or to check the glasses. My eyes hurt and everything is fuzzy unless I lean super close to my computer screen. The optometrist had said I may have to get further away, not closer than 12 inches. I am very disappointed in $150 glasses that do not work.

I wish they had the latitude to order frames. They had ONE pair I liked, but the lens area was just a little small. I need 58mm, and they can't see if they can order the right size.