D Danz & Sons

My in-office experience was just okay. I am pleased with the outcome of my scleral shell, though it did take two separate visits to get it right. During my first visit, I made certain requests for adjustments while they were making my shell. I was told it would "look better" and "be fine" once the swelling from the fitting went down. Three months later, for my checkup, these same adjustments were suggested to me and now it costs a lot more money than if it had been done the first time. I can live with this..... What I can't live with. ....EXTREMELY unprofessional behavior from billing. I have REPEATEDLY asked for a call back from a supervisor, with no response. There were two items on my June bill that my insurance denied (because there were three claims for the same line-item) of $392 each. Billing asked me to have my husband's employer file an outside appeal for these items, which I did. Today I just received a bill, not only requesting me to pay these duplicate charges from June, but also $1,176 ($392 x 3) from my March appointment for the same reason. These charges were never mentioned to me before and I was lead to believe that, other than the charges in dispute from June, my account was paid in full. I find it appalling that even with GOOD insurance, this shell has cost me significantly more than my past ones when I was paying 100% out of pocket. I am new to California, but will NEVER use this unprofessional company again. I will travel back to my previous Ocularist if I need other work done.