Stephen A. Woo, OD

I've seen Dr Woo for years. He is very thorough and punctual, which is always appreciated. Recently, he recommended a LASIK professional for vision correction who was excellent. My children also see Dr Woo and he has great manner with curious kids.

I have been seeing Dr. Woo for over a decade and I always look forward to the examination because I consider the health of my eyes as important as my blood pressure or cholesterol. His staff is professional and easy to work with. I have never had to wait too long for exams on the fly without a previous appointment. Dr. Woo continues to invest in his practice and recently upgraded his office with the latest state-of-the-art eye examination equipment. His expertise is always present, his bedside manner always comfortable and now with the newest equipment, we get through the exam faster and there is no question in my mind on the accuracy.

I enjoyed my visit with Dr. Woo's office. No wait time when I arrived on time for my appointment. Dr Woo was very friendly and patient when explaining the prescription and eye exam results. He also correctly suggested to back off a little on my prescription to avoid discomfort or dizziness.

The Dr himself is fine, office was wildly chaotic and some of the staff were pretty rude. Lots of eye rolls and openly complaining. The prices are absurd. Eye exams in other major cities were only $60 with contacts. This was $129 and they hit with a surprise EXTRA THIRTY $ charge for "contact training " which was literally the woman rolling her eyes impatiently while you try to put on new contacts. Ripoff pricing and nickel and diming. Not a good experience.

Be cautious. I've come here before but this time my appointment was for the next day with Dr. Woo's office. After arriving for my scheduled appointment the lady at the desk, which I called to make the appointment, acts as if she had amnesia and she never talked to me. This is unacceptable, irresponsible and unprofessional from an grown woman. My little cousins are more mature than this individual. Last time I visit an OD at this Costco. Disappointing service by the OD office and Costco for being lax about this.

When I took my mother to her appointment there, there were 2 Optometrists a female and a male. My mother saw the female one. She was nice and professional, and she answered what my mother wanted to know. So, I do not have any complains about the optometist. Unfortunately, the staff girls (that day all were Asian girls) were so rude and unprofessional specially the receptionist who had very long eyelash extention. Although I am Asian myself, I have never seen rude asian like the one. They should be nice and professional to the customer because they are working at an office. I think that most customers would not come back or send anyone there because of the rude staff girls although the optometrists are good.

Waste of time, walked in at 12:30 got told that an appointment was booked at 2:30 then showed up at 2:15 and told that we got bumped off. The receptionist tried to gaslight me about my English comprehension said that it was not a confirmed appointment. Would give 0 stars considering we were willing to pay for an eye exam and waited a long time. Definitely would not recommend this place since they told me to book another day but I only have weekends off and this place is far out of the way. Also they quoted like $150 for a contact fitting which is extremely high considering the other Costco at South SF is only $80.

Dr. Woo himself is very personable and likable. But unfortunately, he gave me an incorrect prescription. Hundreds of dollars of glasses later, gave me another incorrect prescription to fix the first one. A different optometry practice finally got one that lets me see, six months of bad vision later. I was not going to leave a review, but it's been one year, and they then started repeatedly texting me about making a followup appointment. I called to ask them to stop, as I am no longer a California resident, and I got a frankly belligerent receptionist who flatly denied that they were texting me, despite the multiple texts I have asking me to call _their listed number_ to schedule a new optometry appointment. Would not do business with them again.