Optical Connection

I was at Warby Parker Studio City before bumping into Optical Connection. The service and attention to detail was above and beyond it was so appreciated. I immediately cancelled my order from WP, the service was night and day. Special mention to Arden, Day, Jose & Dustin for making my visit a wonderful experience. Thank you.

WOW WOW WOW - is all I can say. I accidentally stepped on my glasses. The lens were not damaged but the frames were bent on both sides were the hinges are. I went to my normal eye doctor of 20 years where I have previously purchased all my glasses. They told me they were not fixable and quoted me nearly $700 to get new frames. I was frustrated because it was a mistake on my part to step on them but I was hoping they would work with me to repair them or get new ones. I went to my car and googled "eye glass repair" and Optical Connection was the first listing that popped up. I called and spoke with Jose and He was so friendly and offered to take a look at them. They were closing at 5:30 (it was currently 5 p.m.) so I raced over. He took a look and in 15 mins got them back to 85%. He asked if I could leave them and he would continue to work on them. I said I could. He called me today - 2 days later and I went back and was AMAZED. They looked incredible and almost like new. I was floored by how GREAT of a job Jose did. He is incredible, everyone who works there is. They are very helpful, very fair pricing and I really felt like they cared about me and my glasses - way more than my doctor of 20 years did. They have made a new customer in me. The next time I need glasses or have any issues with my glasses I know EXACTLY who I am calling and where I am going. HIGHLY HIGHLY HIGHLY Recommend Optical Connection. Give them a try. I am sure you will be as happy as I am.

They fixed my damaged Carrera sunglasses fast and for no cost. Great customer service, beautiful selection of glasses. Your only place for glasses and sunglasses alike.

Optical Connection is 6 Highly recommend! Zach and his team are very knowledgeable. I had glasses from Europe needing an integral frame repair and they knew exactly how to handle them... "While I waited" just seamless customer care, grace, professionalism and quality. Thank you!

***Over the top kindness*** I feel like we all miss traditional customer service. Warm people who connect and make you feel valued. Optical Connection went above and beyond for my daughter and I when we were in a jam. They fixed us right up out of the kindness of their hearts. The shop is also gorgeous and meticulously curated. They are what others should strive to be!

Wow what an amazing store and outstanding customer service from Zack highly recommended He was so kind and helpful repair 3 pairs of sunglasses in two minutes and did not even charge thank you Zack I greatly appreciate your service

Primo customer-friendly service at O-C and Zach is especially helpful. For needed eye exams there is an adjacent optometry office that accepts VSP & EyeMed insurance plans.

I went there to get my teenage son prescription glasses and I was very amazed at the kind of professional service we received from the people in the store. I went back for my own readings glasses and my husbands and I have to say, that I won't go anywhere else for glasses. They are so caring and very professional in what they do. They also have a large variety of designers sunglasses and anything you need they will go out of their way to make you happy. I'm blessed to have found this store.