Timothy J Bauer, OD

Had a great experience. Had not seen Dr. Bauer for years and was in the area so I scheduled an appointment. His new office is wonderful! Got an upgrade in my vision and was fitting with computer lenses which in my line of work is greatly needed. I have received numerous compliments on my new eyewear and could have sold them many times. Thank you Dr. Bauer!

Bottom line, after a comedy of errors that really wasn't funny, my insurance agency was able to get me the $180 that they overcharged me back. Didn't want to get the insurance company involved but they refused to return my phone calls. Dr Brauer does a good/acurate exam. However, there is no communication between him and his office staff. They ordered and charged me for progressive lenses which I did not want. They also put the right glass lens into the left eye and vice versa and ordered them in last years prescription. Come to find out the progressive lenses I ordered the year before were not progressives and I was overcharged for them as well as not getting them. I was charged for things that my insurance actually covers as well as overcharged for things that are out-of-pocket expenses. I called them repeatedly and they never called me back. Had to get the insurance company involved and they were able to get me the $150 back that they overcharge me for this year ( and all I did was have an appointment and have new lenses put my original frames) and are working on the overcharge from the previous year. You will be happy with the prescription that Dr. Bauer gives you but take a pen and paper into the room so you can take notes on what your new prescription is for each eye. Do not trust that the conversation and decisions you make with Dr. Bauer in the back room will make it to the front office. Take notes and make sure that the girls upfront have the right information. Also get an itemized bill and make a phone call to your insurance company and make sure you were not overcharged for items that your insurance company pays. Find out from your insurance company what Dr. Bauer charges for out-of-pocket stuff and make sure those numbers match. I'm not saying they do it on purpose but whoever's in charge of it has not been trained properly and is making the same mistakes year after year and has added a bunch of new ones this year and you the customer are paying for it. I rarely ever write a bad review, only if it truly needs mentioning. This all happened in July and here it is September and I'm still working on trying to get this worked out. I gave them plenty of time and opportunities to call me back and make this right but they never did. Having to get the insurance company involved and then being able to get the problem fixed in a day, well, I just can't let that go. It's awful lot of money to over charge somebody and not catch that mistake even when I asked them at the time why it was so costly. It's a shame but I am going to have to change Eye doctors because I like Dr. Bauer. But I need an office that I can trust not just to not overcharge me but to get my prescriptions and order my things correctly. The girls are lovely Are lovely up front and seem quite intelligent. I'm really not sure where the breakdown in that office is, but there's definitely something going wrong. I'm sorry I had to write this, but I really tried to let your office make this right and you completely ignored me until I went to my insurance company.

This is the worst eye company I have ever worked with. When his office closed in Carbondale (for months) I was not able to get the contacts, nor a copy of the prescription, that I paid for. When he reopened in Willits I went back and he would not reimburse me. I went ahead and ordered new contacts because I needed them and got a new exam because it is the only place my insurance covers in the valley. Currently, when I try to order more contacts online they will not verify my prescription, and say that my prescription on record is different than what is written on the boxes I received from their office. Also, 3 months after my exam, I received a bill from his office for a service I never received. This is the first time I have EVER written a review for anything, and sadly it is not positive. I am going to Grand Junction for my eye services from now on even if it is 1.5 hours away.

I've been going to see Dr. Bauer since he opened his office in Aspen and followed him to Willits. I have difficult eyes (post RK) and he is very patient making sure I get the right prescription and explaining the options with single vision, progressives, etc. My whole family goes there now and we are lucky to have him in the mid-Valley.

Horrendous! Overcharged and they did not fulfill their responsibilities/services. I have incorrect prescription ergo glasses not viable. Glaucoma & Cataracts testing not completed. When I complained they said see another eye doctor. They owe me over $400 for services not rendered!

I went there for the first time about 2 years ago and found out things that I did not even know about my eyes. Also just last month I took my daughter there to get her eyes checked cause she was complaining that she was not able to see the board at school. Keep in mind that she is a type 1 diabetic as well, and come to find out she needed glasses. Dr B. So sweet to my baby girl and let her know that it's just her eyes and has nothing to do with her diabetes. My daughter so relieved cause she knows that she can potentially go blind due to this horrible disease. Dr B. Reassured her that it is not diabetes related. I would highly recommend this eye doctor to anyone. They have such good hearts, they care about the patients and not about how much they are getting. Thank you Dr. B. your the best

Tim is a great eye doc. I actually live in Aspen, and I know Tim well enough to say that. It doesn't sound like the previous reviewer had an appointment. Also, if you really believe you are getting the wrong power, you have to speak up with more than a wimper. Maybe you didn't see Tim. I gotta make an appointment. That is how I got here in the first place!

I thought Dr. Bauer was really nice and friendly. I was going on vacation and only had one pair of contacts left and he gave me an extra pair for vacation at no charge!