Starling Physicians Eye Center

Botched cataract surgery by Dr. Russo- left vitro elastic gel in my eye causing corneal edema, high pressure and partial loss of vision in my left eye. Have been followed by 2 of his colleagues in New Britain who were very competent but then not honest about if the gel was gone or not and were then refusing to transfer my records to another ophthalmology group! I would have given zero stars but that wasn't an option.

Does not call to tell you your appointment has been changed, rather sends a letter in the mail that gets to you too late. I called the first time and got immediate attitude, was also told my appointment would be at one time and then received ANOTHER letter in the mail saying they changed my appointment again. The time on the letter was not the same as I was told. Inconsistent and inconvenient since I have to request to leave work early or go in late to make the appointment. Go to call them to ask for phone calls rather than letters and see why they keep pushing appointments out and get sent to voicemail. Website says they're open 8-5pm. Phone says 8:30-5. But automated machine keeps saying office is closed even when calling around 9. There is always a problem there.

I am very disappointed with Starling Eye Physicians in New Britain. This is the second pair of sunglasses I've purchased from them in less than two years that has appeared to be defective. Their only explanation for the damage is that I used them while on the ocean.To make matters worse, they work with a lab that does not stand behind its product, even after less than a year. Despite purchasing a protection plan, once you've used the warranty, you're stuck with the same inferior product. I expected better quality and service from a business that heavily upsells its protection plan.

First time here and the last time. Employees are uncaring and rush you through without regards to the time it takes to get glasses and improper fitting whenever they do arrive. In all my 60 years,this is the worse optical store I've ever been too! Plus they charged me for thin light weight lenses and these lenses are thick as my.old ones.Disgusting and horrible business!!! I do not recommend this place at all!!!

OUTRAGE...Went for general eye exam.. left visually impaired...rude. unprofessional...put so much dilation med in my eyes...when I left office even with the glass could not see...its by the grace of God I made it home...still having problems with eyes...never had before...Eye Doctor kept telling me my eyes was dry, dry, dry she was dogmatic about dry eyes never had before...went in seeing came out not seeing...and the eye Doc tried to instill in me that I couldn't see...it was so disturbing...went in well came out sick...overall conduct of technician that put drops in my eyes and Doc both conspired to make my eyes something they conjured up...was it due to my age to compliment what I should be and my color...disrespectful were they and unprofessional to their calling...they have no idea to the poor treatment the seed they have sown they shall surely reap...how do you make an honest profession criminal...the tech put so many drops in my eyes ...my eyes had been dilated before, never had a problem...eyes impaired so long went in early for treatment...when I left was unable to see almost til 8pm still discomfort...and eyes are still being adjusted...never in all my years had this problem...the harshness of the eye Doc...they did not offer me the glasses after dilation...talking to front desk at checkout asked them if they had dilation glasses...the glasses was not offered and they were not effective...now I'm screnching, stretching my eyes...they impaired my vision...they hurt me instead of helping me...I'm praying that truth be revealed overall...went in seeing, just for routine eye exam...came out vision impaired...

Front desk is not efficient in checking in patients. They take patients that walked in much later than you have even if it means you are there for hours due to their mistakes. Starling Physicians might have great ophthalmologists but if the front desk staff can't process appointments and patients then it is time for a new ophthalmologists. They have no regard for your time. Finding someone new

You can never get through to make an appt and when you leave a message, nobody calls back.

For CATARACTS ONLY ONE CHOICE DR CHRISTOPHER J RUSSO If your case is too complex, he'll refer you But in the meantime, he'll answer your questions and treat you like an adult and a human being I can sleep well tonight after seeing him He told me the truth and I can work with that I just needed some answers Doesn't get better than that What's rare and great experience!