Vision Unlimited at Sunset

DON'T GO HERE!!!! These people are NEVER at the store when they are supposed to. You can see the employee walking in thirty mins late not caring about a thing in the world... They forget to place orders for prescription or to do follow ups. Not sure how they stay in business treating customers like that. I'm taking my prescription and money somewhere else.

I had an incredible experience during my recent visit to Vision Unlimited at Sunset, and I have to give a huge shoutout to Natalie Chea for her outstanding service! From the moment I walked in, Natalie greeted me with a warm and friendly attitude that immediately made me feel at ease. She was knowledgeable, attentive, and truly went above and beyond to ensure that I received the best care possible. Natalie patiently helped me select the perfect pair of glasses, offering expert advice tailored to both my style and prescription needs. Her professionalism and genuine care stood out throughout the entire process. It's rare to encounter someone who combines such expertise with a personal touch--and Natalie did just that.

This is the second attempt to have a visit with optometrist and to obtain a new pair of glasses for my son. First attempt failed, doctor was very behind so we would have to wait more than 20 minutes to be seen, and we had a tennis practice so I was not going to stay. Second attempt was on Saturday morning. Arrived on time, few minutes prior to appointment to be checked in. We were the 1 st appointment for the day, so I assumed no patients prior to us, we will be on time. I allocated 1 hour for this visit, which is more than enough to have optometrist and to select a pair of glasses. The Doctor never showed up, so after waiting for 25 minutes we left. Staff is extremely unpleasant and rude. Not professional, laughing and talking on the phone, if you have a question it will be answered with attitude and minimal explanation. Do not waste your valuable time like we did. Booking the appointment, driving and parking. Complete waste of my time, money. There are plenty of more professional businesses around with professionals who received proper training. It's absolutely unacceptable to have a doctor not even showing up.

Dr Albert best optomotrist in Miami and staff was incredible. recommended Emilio

First time getting contacts and this place was giving me such a hard time. I had to call every day for a week just to get my prescription and my contacts. Everyday they said they would "call me back" but no one ever did. It's very hard to get a hold of them. Not a good company - go somewhere else. Editing a year later (April 2025): the girls working at the front were so rude to me and staff in front of everyone. Do not go here if you want to be treated well and with respect.

I was so pleased with my visit today at the clinic. Carolina was so friendly and thorough in explaining every step of the visit as she checked my eyes. She was so nice and very professional. Dr Lagomarsini was great too! He made sure to go into details in explaining my condition. Lastly, Natalie was so patient with me in helping me find the right pair of glasses to fit my face. It was a real delight coming into the clinic today! Thank you everyone at Vision Unlimited

IF I COULD GIVE 0 I WOULD. Horrible service and the number of errors that have occurred with my prescription is ridiculous. First, I had to wait over an hour past my appointment time just for the staff to realize I was there and apologize for blatantly ignoring me. Second, Dr. Ramos informed me that my prescription only slightly changed, but when I received my trials I noticed that the contact marked as L was incorrect (for reference my previous prescription had been L: -2.25 and R:-3.50) saying it was -3.50 and R was -2.25. Now I may not be an optometrist but even I understand that prescriptions cannot suddenly decrease like that. I have tried calling multiple times only to get blocked by the call center. I was forced each time to go in person to the store which is a waste of my time and resources when it has been their mistakes back-to-back. Additionally, this has lasted two months, I have never had so many errors made in my prescription nor in the service. It should not take two months for me to get a simple prescription especially when I did my glasses with them and that went perfectly fine. How is that a place can only get one service right but lack so much in another? DO NOT RECOMMEND AND DO NOT FALL FOR THERE "DEALS" DURING THE HOLIDAYS!

Vision Unlimited demonstrates a strong commitment to customer satisfaction and excellence in eye care. I highly recommend their services to anyone seeking reliable, professional optical care.