⭐Customer Reviews
4.6
★★★★☆
327 reviews on Google
Outstanding experience from start to finish
I had a truly excellent experience at LensCrafters. From the moment I arrived, the staff was welcoming, professional, and extremely attentive, making the entire process smooth and comfortable.
The doctor deserves special recognition -- very knowledgeable, patient, and thorough. The eye exam was detailed, and everything was explained clearly, which gave me great confidence in the care I received.
Additionally, Peyton, who assisted me in selecting my glasses was fantastic. They were patient, honest, and genuinely helpful, taking the time to help me find frames that fit my needs, style, and comfort perfectly.
Overall, this location provides outstanding customer service, professionalism, and quality care. I highly recommend LensCrafters to anyone looking for a great eye care experience.
I was very pleased with my visit at this store. Dr. Brian was very professional, he explained every aspect of my eye exam in detail. I want to give a special thanks to Leilani, the sales associate. She was phenomenal! She was very helpful and knowledgeable of the products. Her dedication and professionalism speaks volume for this store. I highly recommend a visit to this location. Both my wife and I are very pleased with the quality of service we received.
I had a great experience with my eye care doctor very knowledgeable and professional. Lisa helped me pick out my glasses, and she was incredibly helpful and patient with us. Overall, excellent service.
Lisa was absolutely wonderful to work with. She was pleasant, patient, and incredibly attentive throughout the entire process. She connected so well with my three-year-old, who is usually shy with new people, and made us both feel comfortable right away. As this was my first time shopping for glasses, I didn't know much about the products, but Lisa's expertise shone through; she explained each item clearly, answered all my questions, and guided me to make careful, confident selections. She went above and beyond to get me the best deal, turning what could have been a stressful experience into something easy and enjoyable. Her professionalism, kindness, and knowledge made the whole visit exceptional, and I would highly recommend her to anyone looking for glasses. She truly deserves a 10/10!
I came here because of the great reviews from prior patients. The initial exam was fine, took a few weeks for the glasses to get done, and Davis insurance denied the coverage because they said Dr. Abuaita was not in the network. No big deal, I'll pay the $135 to get a quality eye exam. Well after trying to adjust to the new glasses, I called and said that my vision does not seem clear. They said it was due to my astigmatism and suggested I try them for a longer period of time. After getting a physical today and vision test, the doctor said the left eye correction must be off. So I came back to Dr. Abuaita to be told I'd need to pay another $80 to get reexamined and then pay for new lenses if the prescription is off. What a joke. I won't be back.
I was at your store on Saturday, I have nothing but good things to say. From the greeting when we first walked in to the doctor that did my exam ( he took his time to explain everything) they were all amazing. Special shout out to Leilani the sales associate she took her time with me.. she was friendly, helpful and amazing. Thank you for a great experience. My husband was with me and will be going this Saturday to get hos eye exam and glasses
As someone who has worn glasses since age 6 and has gone to MANY eye doctors, this is by far the worst experience I have had. I get to my appointment with Abuaita I guess, and was given a paper for eye dilation and the eye scan. I did not want my eyes dilated as I am driving myself, and I had the scan done a couple years back and did not want to spend the extra $35. The receptionist (wish I grabbed his name) essentially said you HAVE to do one or the other. I told him I have never had this issue at Americas Best, and he said well different practices. There is no way around this extra test. So unless you want to be forced to pay for an extra test, again I have gone to the eye doctors my entire life, then I would avoid this location by all means. I have never felt so forced to pay for something that wasn't required. NEVER AGAIN. This place is clearly more interested in the money, than respecting the time and budget of their clients.
I went here for some new glasses, but my frames had been discontinued -- so sad! In the midst of my sadness, Leilani was so kind and helped me look for new glasses. We spent like 45 minutes going around to all the glasses, and she was so, SO patient. She even got down on the FLOOR to look at the frames in the bottom cabinet. I absolutely trusted her judgment with what frames looked good or not good on my face, because I am incredibly indecisive when it comes to such a large selection. When we had narrowed it down to two frames, she was so patient and kind. She didn't rush me to make any decision, and I felt like she genuinely wanted me to feel 100% confident with the frames I chose. She even showed me a glasses simulator on her iPad since the color I wanted was not in stock! After I had chosen my frames, she worked with me to get the most bang for my buck. 100% recommend her, thank you so much!
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 3730 US Hwy 98 N, Lakeland, FL 33809, United States, Lakeland, Florida 33809.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 863-859-0110 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-7 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Lakeland accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Lakeland, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Lakeland, call +1 863-859-0110 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Lakeland?
Choosing a verified eye clinic like LensCrafters in Lakeland ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.