Eyeglass World

I made two visits to this location and both went extremely well. My first visit (02/10/26) I was helped by Dina, Dr. Thompson, and Jess. All were amazing and professional. Received my first pair of glasses earlier than expected which was really nice. The service was so good the first time, I went back for a second pair, when i was helped by David and he was outstanding as well (02/20/26). The entire staff was helpful, friendly, and answered all the questions I had. Highly recommend this location, top notch location with great people.

Purchased 2 pair of glasses & after so many months one of my pair the arm fell off. Hinge broken I stopped by the lady said 200. For a new frame. I was a little upset the frame did not hold up decided not to get them fixed going to go elsewhere & purchase a new pair and left but 10 min away & I get a phone call from her to tell me the manager wanted to take care of me and replaced them no charge. That was so nice of them to go above & Beyond there call of duty. I was impressed & next year I will probably be a repeat customer . Thank you Mr. Manager for stepping above and beyond. Hats off to ya. So I went from getting ready to do a 1 star bad review & going to a competitor to a 5 star !!

If I could give zero stars I would. I live an hour away and made an appointment two weeks ago to finally get my contacts. Before even scheduling, I called to make sure my insurance is accepted. The answer is a quick and assuring yes. Upon arrival, in the parking lot, I get a message that my appointment has been canceled. I go in still as I am hoping someone has grace as I mention I am new to the area. They do not. In fact, they don't even take my insurance. The cherry on top. Do better. I can't even describe how livid I am. My one day off and not only did I not get my appointment that I have needed and scheduled weeks in advance, but I have wasted two hours driving to be shut down immediately when someone could have looked into it a little further and just tell me in the beginning that my insurance wasn't accepted in the first place.

I took my father, 84 years old, to St. Luke for a vision and eye exam and received his prescription there. I took St. Luke prescription to Eyeglass world to have his glasses made. Unfortunately, the prescription from St. Luke was incorrect and my father was seeing tilted and felt very uncomfortable. We brought the glasses back to Eyeglass world and they offer to perform a new eye exam. It turned out that the original prescription was off. Without charging us, eyeglass world offer us to replace his glasses with the correct prescription. Jess was amazing. The staff is very professional, friendly and truly ready to help you. We are very grateful for their honesty and outstanding customer service. Thank you.

They lost my daughter's prescription and are testing to charge me for another prescription. I was just there a few months ago, the prescription is still valid. DO NOT GO HERE, scams ever since new company took over!!

If I could give no stars, I would.Stay way fromnTrinity store. I picked a pair of frames that were 109.00 dollars..From the place in the strore that said 200 for a pair of progressives. I went to talk with The clerk who than sat there rattled off a bunch of numbers and technical terms that made no sense. It was like she was making it up as she went along. I have been wearing transitions for 5 years now contacts and glasses. I know what I need and what the terms are..I have been going to Lens crafter for over 20 years.and I have a medical background. Unfortunately my dr retired and I thought I would try a new place.. Big mistake. By the time I got 1 pair of thinned out lenses it was 468. Then with transitions 668 plus tax for 1 pair of glasses.Plus 50 for this and that I didnt even get into.There was no explanations on why it was so high.She didnt seem like she knew what she was doing.I went in because they advertise 200 for a pair of progressives. But they dont actually give you that price. I didnt want to buy a pair online. But its 200 for everything including transitions on zenni..I cant try them on but its not worth an extra 400 to 500. dollars to go here. The place was empty for reason.

Outstanding Service- Jenn and David were amazing!! They helped me choose the right pair of Ray-Ban's, which would have been enough. When I asked the dreaded question of how long will it take to get my glasses back. Mind you, I went there because my glasses had broken that morning. Jenn went in her back room and came out a couple minutes later and said I could have them ready by 5:30 this afternoon. What?!???? in my mind I was prepared to authorize a rush return, instead I asked what did you say. Jen advised me that she had the right lenses the right progressive and she could do it in house and have it ready in three hours. I did not know that was even possible. Anyway, they went above and beyond my expectations. They probably can't do it for everyone, but they sure made me feel special. Thank you so very much. Be blessed. Harry

I was visiting my family and vacationing in the area as i live in NY on Long Island and on my way to Tampa via an overnight flight outta nowhere my eyeglass arm fully snapped and broke off while flying to Tampa Airport from LI Macarthur Airport and was very saddened on the whole plane ride as i NEVER broke a pair in my 13 years of owning eyeglasses so i decided to stop by this place the next day with my mom and the manager David was such a polite, sweet, kind and caring man and he even greeted us at the door which was nice of him during our visit we asked him if we can do a emergency repair and we are from Long Island as this is a last minute thing and he was examining my frames and said to me that my eyeglasses were shot and the arm cant be fixed then he said to us he would try to repair them and after 20-30 mins of repairing my broken arm he came back and my glasses were like new again and i thank david for all he does and running a good ship in his store i applaud him for a great job as well! If i ever move to the trinity area in the future i will absolutely be using david in the future! Thank you david and thanks eyeglass world for all you do and thanks for hiring this loving and caring person i will come again in the future as well and i highly recommended coming here as they treat all out of staters especially New Yorkers like their own family!