LeLook Optical

I had a very disappointing experience with the front desk staff at this optical office. While the doctor is excellent and provides great care, the receptionist's behavior was extremely unprofessional and concerning. She did not appear to have the necessary knowledge or experience to clearly explain insurance coverage, copays, or pricing policies. I was quoted what seemed to be an excessive price for prescription glasses, and when I asked for clarification, the information provided was unclear and inconsistent. Due to the lack of transparency and her condescending attitude, I decided to take my prescription elsewhere. Unfortunately, the situation escalated after I left. The receptionist called my personal phone and proceeded to speak to me in a highly disrespectful manner, including making inappropriate and offensive remarks. This was completely unacceptable and unprofessional. Again, the doctor is wonderful, but the front desk experience significantly impacts the overall quality of the practice. I strongly recommend that management address these issues, as this level of customer service reflects poorly on an otherwise good medical provider.