Optical Express

I don't understand the low rating because I truly had an amazing experience with them most employees say hi very attentive if they didn't say hi it was because they were with someone. The doctor was very direct and I Totally enjoyed our little conversation we had as he did what he needed to do for me. Everyone I spoke to were amazing! And to top it off months after they text me and wished me a happy birthday. I'll go back there for sure!

Dr. Anderson was absolutely great with my boyfriend today. He had a piece of steel in his eye and Dr Anderson got it out quick and easy. The staff was very nice and very informative. Thanks guys! Will definitely be coming back when needed.

I have to take a moment to thank the staff at Optical Express, especially Misty and Pam. I needed help with a very specific problem, their help made a bad situation so much easier. Thank you so much.

Dr. Anderson has taken excellent care of my son, not once but twice, when he got metal in his eye at work. He was kind and professional and provided care without an appointment due to the type of injury. We truly appreciate him!

Great first time experience. Dr. Anderson was professional and interesting to speak with, in and out exam. All the employees at the front desk were very kind and helpful. Huge variety of glasses frame and reasonably priced. Glad I found this eye Dr!

I had an appointment at another place but their doctor wasn't there. The lady called Optical express to see if they can see me even though I was not a patient. They asked me to go in here right away. Dr. Anderson was great. He took care of my concern and they even reached out a few days later to make sure my eyes were feeling better. Great customer care and service! I highly recommend!!!

This place is unpleasant. The Dr. Is Rude, unprofessional and makes inappropriate comments as to belittle you. The behavior has rubbed off on the employees. You walk into the office and no one greets you they don't even acknowledge that you are there. They are rude and unwelcoming. VERY UNPROFESSIONAL. The doctor stated he didn't know we were in a circus all because my little kids were playing with their toys and then my daughter is new to this checking her eyes and instead of making us feel welcome. He goes to say don't put eye drops in her eyes because he does not want to traumatize his office. My daughter is only three. I politely told them don't worry about the appointment and we will not be back

Not a good place to do business with. Choosing our glasses, and getting them was good. But when it came to the financial part, an absolute disaster. They incorrectly billed our insurance and they don't understand what they're doing. Only after almost 11 months do I get a bill of $350 from the office. Our glasses were supposed to cost us $9 with insurance. And because of their poor billing process in which they wrongly billed our insurance and that the lady who does their billing is " just one person" and that is her excuse for the incredibly long delay in their billings. Insurance company will not fix the claim because they did not file it in a timely process. We paid $9 for our glasses when we picked them up, like we were supposed to. They tried to bump us for $350 a year later, completely unwilling to acknowledge that this is all their fault. So I cannot recommend them. Because you might buy your glasses today, and they're going to come after you for hundreds of dollars a year later because of their inept staff. It's a shame. ***Additional update from their response.***** Previously I said they threatened collections. That was a misunderstanding. My wife didn't want it to go to collections... The only bill we received from them was in May. My wife and I immediately engaged with them to resolve it, including me personally coming to the store. They could not provide me with any proof of previous statements being sent. Even telling me that while the system says it was sent in February, it was their automatic biller that put that there even though nothing was ever sent out. (So they are lying in their response too) Again... Only proving they don't know what they are doing. $200 is more than insurance would have paid them. $350 is "Retail" price. We offered to pay them what the insurance company would have paid them, but they would not compromise. So even with The complete billing disaster that, again was their fault. They still made sure to charge us so that they made more than they even should have.....good job! I'm out $200, that I should not have been, almost a year after the service was completed. And they're proud of that. If they want to correct this situation, I would welcome it.