LensCrafters

A special thank you to Dani Bolivar -- truly went above and beyond to help me with my glasses. Patient, knowledgeable, and genuinely cared about making sure everything fit perfectly and looked great. Took the time to explain all the options and made the entire process smooth and stress-free. It's rare to find that level of customer service these days. If you're looking for quality eyewear and exceptional support, I highly recommend asking for Dani. The experience was outstanding!

I have been wearing glasses for about 20 years now and I always dread the time when it a new pair is in order.After all, for someone who's is wearing glasses all day, this is a big part on my identity. So no difference this time and I had already been to multiple other stores where I had less than a stellar experiences. That all changed when I walked into LensCrafters at Millenia Mall. ALEX did an outstanding job consulting and helping me to find my new frames. Knowledgeable , friendly, patient and never pushy. I felt Alex always had my best interest in mind a didn't push any particular brand or price point. Excellent customer service , great selection and overall one of the best experiences I have had buying new glasses in many years!

I went into LensCrafters for new glasses and Dani took amazing care of me. She explained everything clearly, made sure I understood my options, and made the whole process stress free. Customer service like that is rare these days. Dani, you officially have a customer for life. Thank you so much for such a great experience!

I had an amazing experience at the LensCrafters at the Mall at Millenia. My optical specialist, Jules, was incredibly sweet and professional. There was an issue with my order, and she took the time to explore every possible avenue to make sure everything was corrected. She handled the situation with so much patience, courtesy, and genuine care. I also want to give a huge shoutout to her fellow employee--please forgive me for forgetting her name, but she is the younger pregnant Black woman who works there. She was absolutely amazing as well: very kind, sweet, and supportive while assisting with the situation. On top of that, Alex is another standout. He is consistently professional, kind, and welcoming. He helped my best friend, Naomi, with her order for herself and her son, and made the whole process smooth and stress-free. Because of Jules, Alex, and their coworker, I won't go to any other LensCrafters in Orlando. These three truly deserve a raise or some form of recognition--they are sweet, professional, and deliver excellent service each and every time.

I had the BEST experience at LensCrafters - Millenia Mall thanks to Dani! From start to finish she helped me with everything -- finding the perfect frames, explaining all my options, and guiding me through every step with patience and expertise. Her energy, professionalism, and kindness truly made this visit enjoyable. I'm beyond grateful for her help and how much care she put into making sure I left happy and confident with my new glasses! Thank you so much, Dani -- you're amazing!

I recently visited LensCrafters at the Mall at Millenia with my little one, and I have to say, it was hands down the best eye care experience we've ever had. As a single dad, I always appreciate when staff go the extra mile to make things smooth and kid-friendly, and this team absolutely nailed it. First off, huge props to Dr. Ton O.D. - he was an absolute gem! Super kind and gentle with my little one during her exam, especially when she was navigating those tricky "1 or 2" choices and needed a bit more time to decide. He was incredibly patient, never rushed us, and took the time to listen to every concern and question we had. He explained everything clearly and thoroughly, making the whole process feel effortless and reassuring. It's rare to find a doctor who's this attentive and compassionate - Dr. Ton made what could have been a stressful appointment into the smoothest one to date. We're beyond grateful for his expertise and warmth! Then there's Jules, the star of the show - wow, what a phenomenal associate! She was incredibly attentive from the moment we walked in, thinking of every little detail to make my little one feel comfortable and excited about her new glasses. Jules didn't just help; she went above and beyond, especially tailoring her approach for a single dad like me juggling it all. And let's be real - Jules was absolutely stunning in every way: her professional approach, her appearance, and her impeccable fashion sense left a lasting impression. My little one even loved what she was wearing and couldn't stop talking about how great her personality was with us - she mentioned that I hadn't smiled with someone like that in a long time. Jules wasn't just friendly and sweet, but a true expert who knows her tech inside and out. When it came to my own pair, she helped me score the coolest set of glasses I've ever owned - I didn't even think they had the colorless version in stock, but she dug deep, checked everywhere, and sure enough, pulled it off like a pro. Her knowledge of the latest tech was impressive; she broke down the new Transitions lenses in a way that was easy to understand and even demoed some of the coolest color options we've seen yet. We ended up buying everything on the spot because it all felt so right! My little one absolutely adored Jules - she thought she was the greatest help ever, extremely kind, and so sweet throughout. Jules even offered to clean our older glasses right before we left, which was such a thoughtful touch. We can't wait to come back and buy another pair from her soon - Jules, you're a rockstar! If you're in the Orlando area and need eye care, run, don't walk, to LensCrafters at Mall at Millenia. The combination of Dr. Ton's top-notch exam and Jules' unbeatable service made this a 5-star visit. Highly recommend - thank you both for making our day!

Great great customer service. First, I called in to reschedule my appointment because I had a lunch meeting at 3. Christopher was able to reschedule my appointment with no problem. When inside I was directed to my exam and they too were nice and fast. The Dr was sweet and she also explained everything to me (I apologize for not remembering her name) Once I was done, I spoke with Alex their team Lead who was great. He helped me pick out frames and understood that yes even at home (where no one can see me but I can see me lol) I need to look good. Alex had to finish up else where and Christopher returned to assist me. He help me complete the final steps and was reassuring that if I needed anything more or things didn't fit right that I could use his assistance within 30 days of receiving the lens. I am happy with my experience here and can't wait to bring my husband back to get his glasses. Thank you all for your help.

I had the pleasure of working with Dani at LensCrafters and was very satisfied with the help I received both from her and from the store altogether. She did a wonderful job and was patient, kind, knowledgeable and welcoming. It's always a pleasure to stop by to shop!