LensCrafters

I recently visited this LensCrafters location with my wife and was absolutely blown away by the level of professional care and exceptional customer service from start to finish. This is truly a five-star experience, and I recommend them without reservation. The medical side of our visit, led by Dr. Larkin and her crew, was fantastic. Dr. Larkin is exceptionally thorough, knowledgeable, and takes the time to explain every part of the examination. Her crew was efficient, welcoming, and ensured our pre-testing experience was smooth and comfortable. It was clear that the health of our eyes was their top priority. After the exam, the customer service continued to shine, especially when it came to selecting new frames. I want to give a special shout-out to the LensCrafters associate, Ms. Faith, who helped both my wife and me. They were patient, offered expert advice on fit and style, and made the often-difficult process of choosing new glasses genuinely enjoyable. Their input helped us both find the perfect frames for our new prescriptions. Overall, the combination of Dr. Larkin's expertise and the retail team's dedication to excellent customer service makes this location stand out. If you need an eye exam or new eyewear, look no further than this fantastic LensCrafters crew!

Great customer service from Debbie. She gave me my options as far as lenses with frame or lenses only with existing frames. Time spent deciding was seamless and Debbie was patient with me! Thank you!! The store is clean and well organized, too!!

I had an absolutely wonderful experience! The customer service was truly extraordinary attentive, kind, and far beyond what I expected. Every interaction felt genuine, and they made sure I was comfortable and completely taken care of. It's rare to find a team so dedicated to making customers feel valued. I left feeling appreciated and impressed. Highly recommended!" The interaction with everybody was very genuine. I'm a firm believer in customer service etiquette and today had me speechless. Dr. Larkin was so awesome and welcoming!!!!

I had a very disappointing experience at this LensCrafters location yesterday. I went in to schedule an appointment for a contact lens exam and to inquire about a pair of Burberry sunglasses that I was very interested in purchasing. Since I recently had facial surgery, I was not able to do the exam that same day, so I simply wanted to check my insurance coverage and schedule everything properly. The young woman at the front desk (she was wearing green Prada glasses) was extremely rude and dismissive. She appeared to be focused on her phone and social media rather than assisting customers. When I politely asked her to verify my insurance and help me schedule an appointment, she acted as if I was bothering her. Instead of assisting me professionally, she repeatedly told me in a very condescending tone to go to another desk inside for help. She barely looked at me, showed no interest in helping, and made the entire interaction uncomfortable and unpleasant. As a paying customer who was genuinely interested in purchasing designer sunglasses and scheduling services, I expected basic courtesy and professionalism. Unfortunately, I left feeling disrespected and unwelcome. I will be taking my business elsewhere, where I am treated with respect and provided with proper customer service.

I stopped by because my nose pad had broken off.ni walked in and was quickly greeted by Debbie who asked me to wait a minute while she helped a previous customer. While I was waiting I started to browse the glasses and tried a few on. The staff began giving me feedback as to which ones they liked better and which style looked best on me. Denies finished with her customer and began to attend to me. She took my glasses and proceeded to change both nose pads, tighten the arm screws, and give them a good cleaning. It was a simple request but Debbie and the staff made it enjoyable. LensCrafters has definitely earns my business because of their fair pricing and friendly staff. Thank you...

Lens Crafters staff at Pembroke Gardens has excellent staff members. They all are professional, knowledgeable, friendly, and well manner. Faith Johnson, salesperson is the one that usually takes care of me, and she does an outstanding job.

Came in hoping to grab a spare set of contacts as my order was delayed. Mario was able to assist me immediately. Literally saved the day/night! Thank you again, Mario! May you get every green light, and close parking forever!

I came into vision works, and I can't tell u how much money brian saved me on my repairs of prescription glasses. Thank u Brian for your honesty and patience. And to faith your professionalism is unmatched. Great team guys!!