Kessler Optical

Took two days to get a call back to schedule a new patient exam. Did not like that they acted like they had never heard of MetLife vision insurance, that it couldn't possibly be MetLife and had to be under a different name. Then I was told the doctor did not see new patients on Saturdays. There was nothing about that on the website. It felt like the doctor just didn't see new patients with MetLife insurance on Saturdays. No worries I made an appt with my MetLife insurance at All About Eyes where they have no problem giving me an exam and not treating me like white trash.

Dr Kessler is hands down the best and most thorough eye doctor in town. His staff is always kind and knowledgeable. However, the general experience is very uncomfortable. I believe it is their prerogative to maintain their Covid reaction standards. The issue is with their idea of the "Fit Experience". I feel like I have to come to my appointment with an excuse to leave or feel pushed into an obligation to purchase expensive frames. My entire family (me, ex husband, 3 kids) have seen Dr Kessler for over 17 years and in that time we have paid repeatedly over $500 for frames for a single person that were "the most affordable option with our insurance". Now I order my frames/lenses for $80 a pair on Zeeloo. All that said, is no other eye doctor in town I would trust with my family's vision care

I did my eye exams at both Costco and Kessler's. The eye exam actually costs less here than at Costco (if with insurance) and is more accurate (don't expect Costco would save you money on the exams). The doctor at Costco told me to wear glasses 24/7 and gave me heavier prescriptions while Dr. Kessler said wearing glasses is optional, which is true in my case. Moreover, Dr. Kessler would show me the wavefront images and explain why he would give me such a prescription rather than simply printing the results like other places. The prescription glasses also come with one year warranty for free adjustments. Overall, Dr. Kessler and his staff are very patient and professional, lenses are very well made with superb quality and excellent coatings, and I highly recommend this place.

Kessler Optical is home to true professionals in eye care. Their service is friendly yet professional, and their quality is second to none. I arrived early to my scheduled exam, and I was seen a few minutes early which was nice. Dr. Kessler was efficient yet thorough with my examination, which was full-fledged due to my severe nearsightedness and astigmatism. He also gave me a much more detailed and technical description of astigmatism and of the overall function of the eye, which I appreciated being an engineer. Kessler Optical does not have any cheap brands of eye wear, but their quality is the best. With the help of their associates, I chose a pair of Oliver People's frames with digitally manufactured lenses. The price was high but I believe it is worth every penny. Will definitely be a returning customer.

Dr. Kessler is an excellent optometrist. I have trusted him with my vision for 25+ years. The staff is knowledgeable, and the service is great! My glasses fit well and the progressive lenses are the best--the staff measured me so that I do not have to tilt my head to see whatever I need to see. Highly recommended.

I arrived 10 minutes early for my appointment and was in an exam room with the technician before my appointment was supposed to start. Everyone i interacted with was pleasant and professional. Dr. Kessler was fantastic; he showed me my retinal scans and explained everything to me without being too technical or too patronizing. The frames and lenses are expensive. However, I do not feel forced into purchasing them from Kessler Optical. Dr. Kessler asked me if I wanted a print out of my prescription. I would not be able to afford to purchases glasses here if it wasn't for my flex spending account through work, but I am willing to spend extra money for quality and excellent customer service which definitely describe Kessler Optical. I find the negative reviews rather laughable based on my experience. No one was pretentious or rude. I felt in no way pressured to buy lenses and frames there. I spend no time waiting and didn't see anyone waiting while I was there.

Was not really a fan of this place. Sort of felt like a bait and switch after saying they were full service provider for my insurance they told me after getting the exam that none of their glasses would be covered by insurance. Then they proceed to sell you on $1000+ glasses that are supposedly vastly better because of being digitally measured, and having a bunch of coatings that never stop scratches like they promise. Staff was stuck up and acted like they worked in West Hollywood for a celebrity doctor when really it's just central Illinois and they need to relax. I watched the lady at the counter be rude to a patient picking up glasses while I was waiting and I should have just walked out at that point. Not to mention the onboarding procedure and information required was excessive. Overall, I got glasses that worked but would have been just fine with my old ones. Don't think I'll be returning. I personally think the only reason this place has high reviews is a bunch of family and friends or fake accounts because a lot of the people reviewing five stars have one review or a handful at best.

I was a new patient and really had a great experience with my first visit. The exam was thorough. The staff and Dr. Kessler were fantastic! The selection of frames and the assistance with selecting glasses was better than anywhere I had ever been.