Bard Optical - Forsyth

I visited your office on December 21st for an eye exam. I was informed on December 27th that I needed a new prescription. I brought my Versace frames in to have the new prescription inserted. I paid $230 for a new prescription and glasses. On January 16th, my wife surprised me with Lasik eye surgery! On Monday, January 19th, I visited to let them know the good news. They were very upset with me. Bashing me asking me why did I have them make me lenses and I knew I was getting Lasik eye surgery! I informed the woman that I was not aware it was a surprise. She informed me that the woman I need to speak with is not present. She took my name and phone number and stated that she would have her call me first thing in the morning on Tuesday, the 20th. Today is the 22nd. I had to go back up there because no one called me. As soon as I went in, the woman was looking at me with a mean face. Her name is Maria, and she says she's the office manager. Once again they bashed me about getting Lasik eye surgery and coming to have them make me some lenses! I told them once again I did not know I was having this surgery. It was a surprise. She told me that she would love to give me my money back but she couldn't give me my money back or my frames back that I brought in. She repeatedly expressed a desire to return my frames but was unable to do so at that time, which caused her considerable frustration. I am unsure of the specific reason for her anger, but she shoved the paper in my face and told me I could call corporal, which I did. They have indicated they will look into this matter promptly and will contact me. I intend to follow up on this. Regardless of what you say, I remain content with my LASIK eye surgery. Thank you, Maria, the office manager. No wonder you guys have a three-star you deserve one more taken off to make it two star just because of Maria and her attitude with customers for no reason!

I took my son who is in kindergarten to get his first eye exam due to needing it for school and everyone was so wonderful. I didn't have my vision insurance card but that was no problem. They were able to look it up in seconds. We immediately went back for the exam and Amy.J was amazing. She was so warm and kind and helped my nervous son get through it easy. We ended up chatted by about everyday things and then we were quickly handed over to the main Dr. he is wonderful as well and walked my son through the rest of the exam. He is really good about explaining results and then sent us on our way where Amy hooked us up with suckers and stickers. It was a pretty fun Dr appt!

I've been to eye dr before, but this is the first time I knew I would need to wear glasses. Everyone was nice and patient with me, as I know I wasn't an easy patient lol. The dr took a lot of time with me because I was worried about getting the wrong prescription (as I had wrong prescription elsewhere).for the first time leaving a eye dr, I was confident I would get the correct prescription. The only downside was even though I had an appointment I had to wait a long time, but it was worth the wait, that's why I'm still giving a 5*

I had most lovely young lady helping with my new glasses. April C. Was attentive very knowledgeable about what I needed. She was so pleasant to talk to as well. Hope you keep her around for long time she is amazing. Thank you for your service April.

Great staff, very friendly doctor! I never feel rushed when I go in there; the doctor wants to make sure everything is right. I have recommended them to many of my friends.

Loved the great help and friendliness Amy J. gave my daughter and myself picking out our new glasses. My daughter said she has a new friend. Thanks again Amy for all your help.

Amy Johnston and Dr. Arse are the BEST!!! I LOVE THEM SO MUCH!! Dr. Arse has been taking care of me since my first diagnosis of my eye problem (which I ended up having 2 brain surgeries in 2022-2023)... When I saw her a few days ago she took the time out to go thru my past and present exams. Her and Amy treated me with so much respect and care!! I recommend bard optical to ANYONE!! Thank you Amy and Dr. Arse for taking GREAT care of me, it never goes unnoticed!!

If it was possible I'd leave a 0 star review. Do not recommend. This is not the first bad experience I've had at this location. A family member had a horrible experience here and I had to go help her because her glasses didn't work and they were refusing to help her. I have state insurance and was only shown some of the frames available to me. Only after picking up my glasses when they were made was I told there were more frames available for me to choose from. And when I called to see if I had any option to get a different frame I was told I cannot exchange because of my state insurance. I was told I could purchase frames that I like. Why would I want to do that when this happened? And how am I supposed to do that if I don't have money for it? If I was able to purchase glasses I wouldn't be using state insurance in the first place. So now I'm stuck with frames for 2 years that I don't really like that much.