International Eyecare Center - Mount Zion

My first visit to IEC was great. Dr. Thoele was kind and his associates were very helpful. I double checked my new insurance prior to my visit and it said I didn't have vision coverage. The women insisted on running it for me anyway and turns out I do have coverage. I was very grateful for their help.

Dr Theole is awesome - He's always in a good mood, very helpful and informative, plus he genuinely cares. The girls are super helpful with frames and explaining the options for lenses. I've had glasses for 30 years and this is the best eye dr I've ever had!

The two ladies that sit up front think their names was Kam and Hailey but they were unprofessional ans rude. Talking about other employees along with older patients and how they hate doing Medicare insurance. I was with my elderly mother and it was very disrespectful how they were treating other employees along with other patients.

I've been going here for a very long time, however these last two years of going has been rough. Last week I had an appointment and the staff i was not in a good mood and didn't look happy at all. The person who was doing my checkup asked me if I had any questions. I did and she gave me looks and acted like it was inconvenience when I did ask a question. Even after the checkup she still had attitude or wouldn't talk. Used to love this place, but probably going to change doctors now after these two years as it always feels unwelcoming.

I give Dr. Thoele 5 Stars..he is beyond wonderful. His Staff I give 1 Star and is a different story. Not only are they unprofessional but non-caring and non-accomodating. Dr. Thoele has several Assistants, however not ONE could assist with removing my contacts, which sometimes is difficult for me since having a Stroke. Prior to leaving, I made a simple request for a spare pair of contacts, which previous Optometrist Offices have always given. I was told they would have to order them and would call when they came in. That was 2 weeks ago. No one has ever contacted me. I have called his Staff on 3 occasions. Each time I have been given a different story. Story #1: " They have been ordered we'll call when they come in." Story#2: "They should be in the 1st part of the (this) week." Story#3: "We are not sure when they are coming in. However, you should not need another pair since the contacts you have are good for 30 days." Hopefully that will be the case but who knows? I even offered to pay for the contact lenses if that was their issue. In any event, having a Staff of this nature is very unfortunate for such a great Optometrist.

Everyone here is very kind and helpful. The prices are always reasonable, and the glasses fit perfectly.

I give 1 star because I had to. Horrible experience, glasses were wrong and they refused fix them until I wore them. I spent 4 days leaving work early because of the headaches. They took them and when I returned they were so bad I couldn't even explain what was wrong besides I can't see anything and I feel cross eyed. They acted like it was just me and nothing was wrong with glasses. I asked about a refund, they called me and said they would refund it when I asked about the frames since my insurance had paid for them they hung up on me. They were rude and nasty when I showed back up at office. They sent part of my refund to someone else never got it , I did get frames but they got paid twice for them since the kept part of refund.

Dr. Thoele is a passionate Doctor, he is very thorough, kind, explains everything in great detail, and he never rushes you. The staff are nice, the facility is clean. All around 5/5 stars