Warby Parker Willowbrook at Target

Loved my time at Warby Parker!! From the very beginning, I could tell that my experience was going to be incredible. I came with a (long!) list of glasses that I wanted to try on and Tori was quick to offer to find them while I got my eye exam done (so efficient and considerate!). Dr. Klesken was fantastic, she is so friendly and informative - I loved meeting her! After my exam, I had tons of fun finding the best 2 pairs with Tori. Once I got my glasses delivered, Chris helped me adjust both pairs so they fit comfortably - super patient and detail oriented. Precious is amazing too! This entire team is by far the best. I've been to their West Loop location, but honestly this Willowbrook team makes you feel right at home. No ego, just a wonderful experience with people who really care and make you feel comfortable. I have already told my friends and family about this location and they're so excited to try Warby Parker for the first time. Thank you team!!

I am extremely disappointed with the service at the Warby Parker location inside Target. I received two new pairs of glasses by mail and have now made three separate trips to this location to get them adjusted. Each time, I was told the only person allowed to make adjustments -- the eye doctor -- was not working. Apparently, this location only has an eye doctor onsite 2-3 days a week, there are no set hours posted, and there is no direct store phone number to call ahead and confirm availability. Even the 1-800 customer service representative had no idea when the local doctor would be working. I actually called Target directly, and a very kind employee physically walked over to check for me and told me the doctor would be in within the next couple of days. So I went back today for my third attempt -- and once again, no doctor onsite. This setup makes absolutely no sense. If adjustments can only be done by one specific person who works limited and unpredictable hours: * Provide a direct phone number for the store. * Offer an online appointment system so customers can book a simple 10-minute adjustment slot. * Don't operate a retail eyeglass shop seven days a week if the only person who can perform adjustments works three. * Clearly inform customers at the time of purchase that adjustments are not available daily and drop-ins are not guaranteed. I have been a loyal Warby Parker customer for over 15 years. Yes, I appreciate affordable eyewear -- but my time is far more valuable. After three wasted trips, I'm done

I had a wonderful experience! Everyone was very professional and Dr. Debbie was by far the best optometrist I've ever had! Everything went smoothly and I will definitely be back. 10/10.

Dr. Debbie and the 2 front desk staff members were wonderful! From the moment we walked in they were warm and welcoming. Dr. Debbie took her time with me and made sure that I left with no questions. I will definitely be back for the wonderful service, great attention to detail, and confidence in the care for my vision! Thank you!

Dr. Debbie was fantastic! She is personable, kind and really wonderful. Unfortunately, the tech ordered the incorrect glasses for me, wide instead of standard, so the process to fix this was a big hassle and it will be over three weeks to get the correct pair when I was promised expedited 10 day shipping. I was in a time crunch to get them and wouldn't have purchased them from the store if it was going to be 3 weeks. 10 out of 10 for Dr. Debbie though

Dr. Debbie Klesken was very thorough and kind. I didn't feel rushed through the exam like I've felt with other optometrists. After the exam, Chris helped me find some great frames. It took me a while to decide and he was very patient. I highly recommend this location and Dr. Klesken. Thank you for a great experience! Will definitely be back!

I've purchased glasses at Warby Parker for many years. They truly are the best quality and super affordable. I was excited when I saw them at Target and pleasantly surprised that they carried their full selection. The associates are very friendly and helpful. I highly recommend anyone shopping for new frames to hit up this location.

I learned about this newest location while looking to book an appointment through the Warby Parker app. It was a very pleasant surprise to learn that there was a new location inside of Target. This location is more convenient for me and the staff there is so friendly and helpful. Dr. Klesken was thorough and patient as she performed the exam and she also spoke to my spouse in Spanish when it was their turn to take the exam. I would highly recommend Warby Parker in general as I've been a customer of theirs for the last 10 years, but this is my new favorite location.