Dr. Tavel Family Eyecare - 10th & Mitthoeffer

Nice reception. Tests were organized in one room. Really helpful because I use a cane. No long wait to see Dr. Person helping to select glasses was efficient. And knew what I needed to know. Worked with me to keep my budget. Very relaxing experience.

We have been using this location for our family's eye care a while now. Overall it's been a good experience. Today we arrived at 10:48 for our 10:45 appointment and it was basically a public shaming. We were told they "no longer have a grace period" and they wouldn't see us. I asked to confirm our appointment time because I was sure I had made a mistake and we were an hour late or something but no. It was 3 min. All the times I waited to be seen by a doctor in their waiting room and they can't give me 3 min after being a loyal customer for 5+ years. Ironically I don't think I've ever had an appointment start on time here. Ultimately they did end up taking us but we had to wait up front while they had to confirm with the doctor that they will still see us. It was a lot and it all took a lot longer than the three minutes we were late. It was a pretty stressful way to start a Saturday morning. I think we will find another place that's willing to have a little bit more empathy and understanding.

After spend over $600 on Gucci frames they clearly are defective I returned to store and was told I should of got the insurance for another $100 well lord after $600 who could think they charge another amount for coverage. I was NOT even offered the insurance! Then lady wanted to argue I was... Trust I'd not got them at all if I even thought they wouldn't stand behind the product. They didn't stand behind it refused to help unless u gave another $130. BAD BUSINESS SHAME ON YOU Tavel! I wrote directly to Gucci and in process of getting it fixed now. My 3rd pair of Gucci and all 3 were bad quality! Buyer beware of Tavel! If they correct the wrong I'll report if not trust I'll update! The paints chipped off my frames everywhere for this price they need to last. YEAR'S....just got in August!!Dr.Tavel do better before your reputation is burned into the ground! My mouth is large and it will either be singing praise or letting people know how you operate! Please do what's right?

Everyone was so kind. Really appreciate the lady that took my sons eye pictures, the way she explained everything was great, she has a calm and confident presence when she speaks. Also thank you to the eye doctor he was so kind also and made me feel more comfortable that my son needed glasses.

Always have a great experience; highly recommend. The whole team was very helpful in servicing me. Will be back!

Customer service was immaculate. The staff was friendly and had a lot of patience while choosing glasses and also helped with input on the choice

A very pleasant experience. They were able to schedule an appointment even though I walked into the store!

The experience was something for slight better because there are new people in the office that I'm used to and it went very well.