Dr. Tavel Family Eyecare - Greenwood

Dr. Guru was super nice, down to earth and answered all my questions. Mr. Marco, the guy I saw after I picked out my glasses, explained all of my ins coverage, and showed me a better deal in-store as opposed to my vision insurance. Very nice young man.

I came in for my very first eye exam. I did not have any concerns with my vision prior to the visit, but due to a high prevalence of glaucoma and macular degeneration in my family, I wanted to be proactive and have my eyes checked. All of the staff were very friendly, and overall I was pleased with my experience. The doctor was running slightly behind schedule, but the staff informed me of the short delay, which I appreciated. During the exam, the doctor explained everything clearly and thoroughly. She mentioned that she had no concerns regarding my eyes or vision, but recommended annual follow-up visits. After the appointment, I set up the patient portal as advised at checkout. When I reviewed my clinic note, I noticed that I had been diagnosed with farsighted vision. This was confusing to me, as it was not mentioned during my exam and did not seem to be presented as a concern or finding at the time. Overall, I would recommend this practice, as I felt I had a good experience. However, reviewing my clinic notes afterward did cause some confusion.

I'm not sure if I'd recommend this office. First they tried selling me over priced glasses when I could get the same needed glasses fully covered through my insurance. Then I wait weeks for them to be done incorrectly which I believe they'd expect me not to notice. Now I have to wait again and am moving so I won't be able to easily pick them up again and they want to charge me a fee if they send them to me.....

The eye doctors here are great, and the service is fast. However, they upgraded my five-year-old's lenses with anti-reflective coating without my permission. They didn't mention the extra $30 charge, which insurance doesn't cover, until I saw the bill. I was in a rush after spending two hours there with my kids, but they should have told me about it. If you don't want anti-reflective coating on your children's glasses, make sure to tell them, or they will charge you without asking. I don't think a five-year-old needs it.

Marco was extremely helpful and informed us of options and deals that we would not have otherwise known. He was great! Dr Cook is always personable and educative. Very much appreciate his expertise!

I would not recommend going to Dr. Tavel in general. This location has horrible employees as well. They are very greedy and they seem to only care about commission. They scammed my mom into buying glasses and upgrading lenses to spend out of pocket expenses when she didn't need to and when my sister was under 18, medicaid COVERS polycarbonate lenses. However, they said we have to pay out of pocket for it, which is a lie. Go elsewhere. Anyone else will use your insurance to YOUR benefit, not theirs like Dr. Tavel employees do. I even asked them in person about how medicaid covers polycarbonate lenses and how I would like a refund for them forcing me to pay out of pocket when I didn't need to. They said they'd look into it and call me back. They never did. I've gone to other locations and for Medicaid, replacements glasses are available at no cost, yet Dr. Tavel forces you to pay out of pocket for them. It's for the money for them. Don't go here or any other branch. I went here for years and thought that they were good until I started to notice their little tendencies and how they tend to screw patients over. I've moved on to a better company that helps me spend the least amount of money, not have me pay out of pocket every chance they get. Staff seems to be made up of mean girls. Talk to patients as if they're dumb and the problem. They are unorganized, and steal people's money.

Dr. David is outstanding. The customer service inside the store is over the top. Two stars because they don't answer the phone.

This establishment is extremely money hungry and will take every penny possible from you. I had issues with my contacts and when I went to return them, the associate Coco said that since I had a follow up with the eye doctor, I could only return them for store credit. I've called them on 2 separate occasions to try to order more contacts with my store credit, and no one responded to my voicemails. I called today and finally spoke to someone, to learn that my patient profile does not contain store credit. I've lost $100 because of this greedy company. Where did my money go then? I returned my unused contacts for store credit and now my credit disappeared?? Extremely shady business. Please do not go to this location because Coco will do everything in her power to get her commission out of you. I've gone to Dr. Tavel my whole life and I'm very disappointed to see how they've stooped so low and hire such selfish people, especially Coco.