Dr. Tavel Family Eyecare- Linwood

I want to start by saying that the staff and optometrist were great, but it seems the company itself is fine providing mediocre service once they have your money in hand. I had my exam and selected a pair of glasses and it took almost a month for them to be delivered. At no point was the online order tracker updated, which defeats the purpose of it existing at all. Once the glasses were delivered I picked them up and the lenses were not correct. It took another two weeks for the correct lenses to be delivered and at that point I asked for assistance getting the frame fitted so that it would fit properly. The staff member helped get them to stay on my face but we could never get them even so they are lopsided and still hurt my head. I got so frustrated with the delays that I ordered a pair from Zenni that were delivered in 5 days including a weekend with their standard shipping, not even expedited. The quality is indistinguishable and they are cheaper even without using insurance. To top it off Dr Tavel sent me a survey, which I filled out. The survey indicated that someone would reach out to me and that never happened. If Dr. Tavel is convenient to you then I recommend getting your exam done and skipping the purchasing from them using one of the online glasses stores instead, you will get your glasses sooner and the customer service if you encounter issues is better.

After a year of trying to get my prescription correct at three other eye care places, Dr. Khan got my prescription perfect and I love my new glasses!! Thanks to all the staff at Linwood for their superior service as well!!

I just want to say first and foremost the communication is horrible. Highly recommend the Lafayette Road location.

How can you order new pair of glasses wait 4 months and it's the same damn glasses I don't give them no stars

Very friendly staff and was able to help me with my issue pretty quick!

Love the ladies here very nice and very respectful