Moses Eyecare Center Lowell

I had Ashley and Dr. Doolin. Both were highly professional and kind. They treated me with patience and humor. Front office staff was very clear and friendly as well. Moses is my new Eyecare resource.

My daughter and I came in this afternoon..I had recently broke my glasses and WE both needed a exam. The office staff is friendly and compassionate. The tech who who started of exam was kind and patient with my daughter. Dr. B who did our testing was reassuring and accurate with her knowledge and her beside manner was first class treatment . The sweet lady blonde who helped us pick our frames did a amazing job! Go to MOSES eye care in Lowell.

I was not happy when it came to picking up my frames. The lady told me to go look at frames. I thought she was gonna come over there and let me know what frames were within my insurance. She didn't come over. I don't know where she went so I went back to the area that I got my last frames Picked out a pair. The lady came back. Did the lens measurements and then tell me how much it would be it was over $500. I don't even think she looked up to see if I was eligible for frames yet it was a horrible appointment.

The service at Moses Eye Care has continually gone down over the years. They do not call back when trying to schedule appointments nor send requests of medical documents to other offices. There are long wait times at the office when being seen and the cost of glasses and contacts is extremely expensive.

Recently went into facility in lowell, we've been going there for years. My son is incapacitated n can't get in for a new exam, broke/loss glasses hasn't any contacts as backups. I asked if they could just issue a new set of contacts for him until he's able to come for a new exam/script. The young lady eye specialist refused to do that , i ask Please just a temporary set. She still refused, leaving me with only the thought of Moses greed, lack of caring of a decade long family customer. Even in an emergency situation, no care at all. There's 4 family members whom have been going there, Well that'll stop today. We'll never step foot in that facility ever again. The rude/arrogance of this person was not professional at all.

Had to go back 3 ties for an arm falling off the the glasses. They did repair them and did a good job the first two times. The third time they were going to replace them but failed to tell me that I needed to bring in the broken pair because the were inserting the old lens into the replaced frames. Then They were upset because my grandaughter had lost one of the arms (ear pieces). It wasn't the issue the ear piece was missing. It was the condescending manner in which the clerk spoke to me that rally ticked me off. These glasses were for a fith gader. They did replace the frames without the ear arm, giving me a strict warning that from now on I would have to have all of the parts to make good on the warranty. I should have asked if that meant the 0-64 screw that was lost also in the process. I used to go to midwest eye care but they went out of buissiness and Sheila bogart retired. I am looking for another optomitrist but I am definately not going back to moses for my glasses and may not take my grandaughter back there again either. Oh and Two days later the school found the earpiece. I am delivering to them today. Just because.

Made an appointment for son and I and received call a few hours prior to scheduled appointments and was told mine was cancelled accidentally and they gave it away. I already arranged this time off work. My only option given by staff was to sit there at time and hope they could fit me in as well which I declined. Highly recommend Wink eye care as an alternative. Very efficient and organized unlike my experience with Moses.

I had made appointment for 4pm. Walked in a couple minutes before 4pm. Bigger lady at front desk told me I was late to my appointment and that time changed to 3:45. Told me to reschedule and that she couldn't get me in for my appointment because I was past the "15 minute window". I never got any appointment confirmation. Blamed the situation on me, very unprofessional and argumentative people. Went down the road to Wink Eye Care, and they got me taken care of same day. Now can see 20/20, and don't have to worry about troubles that very bad vision cause anymore.