LensCrafters

This was a great experience for me who is wearing glasses for the first time! The optometrist and front desk lady was amazing after I had went to another eye dr and they gave me the wrong prescription and I still couldn't see. The other place didn't adjust my glasses and they were sitting crooked on my face and so tight on my right ear. I paid over $250 for the frames and still couldn't see and they were so uncomfortable. Lenscrafters adjusted them for free and they are going to reset my frame to the correct lenses so I can keep the frames I already paid for. Then I bought another $255 frame as a back up. Matthew went out and picked out similar style frames for me to try on so I wasn't aimlessly wondering around the store, again it being my first time ever having to wear glasses. He made it so easy. As I picked out the lenses, he explained what choices I had and explained what each thing meant so I could be comfortable and what I needed for my everyday use of the glasses. I had no clue at the other place what everything meant. He helped me through it all. Then another lady said there was a 50% off coupon that was available for my purchase. They all helped me so much. I will never go anywhere else to purchase glasses except Lenscrafters on 1st Ave SE in Cedar Rapids, IA. Wonderful experience! I highly recommend Lenscrafters!!!! Thank you all so much!

This store is BEAUTIFUL!! Christina was absolutely phenomenal. Every associate in the store was really helpful and honest. Picking out glasses is always so stressful but Christina made everything so easy and I actually had fun! They made sure I got the best price for my lenses too. Customer service like this is uncommon- if you're nervous about your eye exam or need honest opinions on your glasses, go to this location!! I'm SO excited for my new glasses!!!

Elizabeth did a fantastic job the whole way through the visit. Very knowledgeable with great personality! The Doctor was very knowledgeable and easy to talk to and answered all my questions. Great Service!

Great customer service, knowledgeable staff and huge selection of frames. Always someone available to help and never feel rushed. I wasn't completely satisfied with my glasses (bifocals) as they were difficult to get used to and wanted to change to a progressive lens which they happily did for me. Only needed to pay the difference in lens cost. Their 30 day guarantee is solid.

Liz was so kind and helpful. I came in to get my nosepads adjusted and she suggested switching out the size for comfort. Then she noticed a strange film on the lenses and she cleaned them for me! Fabulous experience, thank you Liz!

Emily was so helpful and so knowledgeable. She got my glasses all fixed up in no time! Giving 5 stars and thats just because thats the max it would let me give. Highly recommend!

The folks at LensCrafters were great! They spent as much time as was needed to get my glasses to fit as I liked them. Very pleasant and patient. I highly recommend.

I went into Lens Crafters as I needed my new glasses adjusted. Emily was so awesome! Super friendly and helpful, and did a perfect job adjusting my glasses for me!