Alexandria Eye Care

Man this place makes you feel like you are at home and if you ask me there is no better feeling. They explain everything to you and what an why they are doing it. Great communication and even set it up and send you with paperwork for your drivers license renewal. Great over all experience

Had a appointment today and was really surprised how friendly the staff was and helpful on stuff i didn't know definitely will use them again in the future

Absolute most friendly staff, especially at the front desk. The only trouble I have is that it takes 2 weeks to receive glasses after ordering them, and I often have noticed they are not thorough in sanitizing in the exam rooms. I have wiped off where you have to put your eye up to, and it always wipes off disgusting-- even though the whole room smells like alcohol. It seems like they just spray alcohol to avoid bedbugs and make the room smell cleaner. I just wish they sanitized better. I have had a few experiences where some of the rooms smelled atrocious from previous visitors. Other than that, the staff is the most welcoming and friendly compared to anywhere I have ever been. I will certainly continue to go here, I'll just bring a Lysol wipe.

I made an appointment here as a new patient thinking I would get better customer service than what I've experienced from the big-chain eye doctors we have locally. I was wrong! When I arrived for my first appointment, no one was at the front desk so I wandered around the lobby for a few minutes (though I could hear casual conversations from the area just beyond the lobby). A few minutes passed and a woman came to the front to check me in. Without even looking up at me to greet me, she asked for my insurance card. I quickly pulled it out of my wallet and was standing there waiting to hand it off as another woman came to the front and proceeded to engage in inane conversation (something about her granddaughter's Barbie dream house?) with the first woman for several minutes while I stood there like an idiot with my insurance card in hand, waiting to simply be acknowledged. It was extremely rude and unprofessional. I decided in that moment I did not want to deal with this practice so I walked out. I called a few minutes later as a courtesy to let them know I would not be returning for my scheduled appointment and as soon as they picked up the phone was asked "Can you please hold?" Knowing there were only 2 other people in the lobby, I said sure but hung up. Don't waste your time and money here! I consider the front desk a reflection of the entire practice which seems like a big red flag.

The staff there were incredible. Extremely nice and welcoming which I appreciated being my 6 year old girl was nervous not knowing what to expect for her first eye check up. The female at the desk was so sweet and assured her she would be okay. The female who administered the first imaging tests was patient and thorough, giving my 6 year old directions as she was nervously talking her head off lol. The male doctor who came in to do the in-depth tests was great as well. He was very direct, to the point to get the job done. Which is kind of hard when it comes to my daughter because she doesn't always take direction well and goes off topic in conversation while the tests were being done lol. They actually had a cancellation so after her appointment I was able to get in which I haven't done in 8 years. Was surprised my insurance still covered a pair of glasses which I was definitely in need of. I have no complaints and I'd definitely recommend this place for a long time family eye doctor.

My family has been patients of Dr. Ernst for multiple years now & no negative experience. He is knowledgeable & the staff are very friendly. I injured my eye recently & they fit me in their schedule quickly. The care was wonderful!

A excellent eye exam, the doctor spent a lot of time to ensure that my vision with my new glasses we perfect. The glasses I bought are perfect. I will continue going back. I found a doctor and establishment that goes up and beyond.

when something was wrong with my eye i was very scared and didn't have much help to begin with- i walked in with no hope of being believed and y'all took such great care of me and helped me with every part of my emergency exam and dr bryan (i believe that was his name really tall!) helped me see there was in fact something up with my eye and helped me find someone close enough surgical wise to help! this place made me feel so safe and heard i'll never go anywhere else! love, pauline